At a Glance
- Tasks: Welcome and assist patients, manage appointments, and ensure excellent service.
- Company: Spa Medical Centre, dedicated to compassionate and professional care.
- Benefits: Generous NHS pension, five weeks annual leave, and flexible working hours.
- Other info: Full training provided, with opportunities for personal and professional development.
- Why this job: Join a caring team and make a real difference in people's lives.
- Qualifications: Customer service experience, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Spa Medical Centre is looking to recruit flexible, enthusiastic, caring and motivated Care Navigators to join our team.
The successful candidate will have previous customer facing experience and will have excellent organisational and communication skills as well as a high level of competency using Microsoft Office products and computers. They will have the ability to liaise with staff at all levels and work effectively as part of a team. A strong commitment to personal and professional development and teamwork are essential for this role.
It is a permanent role. Full induction and training is given. We offer a generous NHS pension scheme, staff uniform, five weeks annual leave plus bank holidays. We can offer part time or full time hours (full time being 37.5hrs) shifts are between the hours of 07:45 to 20:00
Starting Salary £12.25/hr Pay Increased after successful probation.
Responsibilities
- As the First point of contact, welcome people and service users to the Practice.
- Signpost patients, carers and visitors to the most appropriate service, appointment or team.
- Ensure telephone calls are answered in a timely and professional manner.
- Work alongside the GP in handling online consultation platform (e-Consult).
- Arrange, make, amend or cancel appointments (face to face).
- Read, action and maintain the Patient Contact List system in accordance with the Practice\'s policy and process.
- Assist patients with the new registration process.
- Share information regarding the complaints procedure.
- Ensure patient confidentiality, respect, and dignity is adhered to at all times.
- Pass on patient requests to the most appropriate department or team member.
- Act with professionalism and ensuring that ethical conduct is adhered to at all times.
- For a full job description and personal specification please request via email or visit our website; www.spamedicalcentre.co.uk
Qualifications
- Proficiency in Microsoft Office suite
- Strong organizational skills with attention to detail
- Experience in data entry and clerical tasks
- Ability to multitask and prioritize tasks effectively
- Previous administrative experience is a plus
About us
At the Spa Medical Centre, we aim to provide the highest quality of care to the people of Melksham; we are compassionate, friendly and professional. We work collaboratively with our patients to achieve the best health outcomes. The practice extends its ethos of caring to its staff and aspires to provide an nurturing and rewarding environment in which to work.
Benefits
- Company events
- Company pension
- On-site parking
Care Navigator in Melksham employer: Spa Medical Centre
At Spa Medical Centre, we pride ourselves on being an excellent employer by fostering a nurturing and rewarding work environment for our Care Navigators. With a strong commitment to personal and professional development, we offer generous benefits including a competitive NHS pension scheme, five weeks of annual leave plus bank holidays, and flexible working hours to suit your lifestyle. Join our compassionate and collaborative team in Melksham, where your contributions are valued and you can make a meaningful impact on the health outcomes of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Melksham
✨Tip Number 1
Get to know the Spa Medical Centre inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact. Role-play with a friend or family member to get comfortable with welcoming patients and handling queries.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks. Be ready to share these during your interview to demonstrate your ability to multitask.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Spa Medical Centre team!
We think you need these skills to ace Care Navigator in Melksham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping others shine through. We want to see that you're genuinely excited about the Care Navigator role and how you can contribute to our team at Spa Medical Centre.
Highlight Relevant Experience:Make sure to mention any customer-facing roles you've had in the past. We love seeing how your previous experiences have prepared you for this position, especially if you've worked in healthcare or similar environments.
Be Organised and Clear:Your application should be well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you have strong organisational skills, which are essential for the Care Navigator role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Spa Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the responsibilities listed in the job description, such as handling patient queries and managing appointments. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or colleagues. This could be through resolving issues or providing information clearly. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you manage multiple tasks or prioritise your workload. You might want to share specific tools or methods you use to stay organised, especially if they relate to Microsoft Office or data entry, as these are crucial for the role.
✨Emphasise Teamwork and Professional Development
The Spa Medical Centre values teamwork and personal growth. Be ready to talk about your experiences working in teams and how you’ve contributed to a positive work environment. Also, mention any professional development initiatives you’ve undertaken, showing your commitment to continuous improvement.
