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- Tasks: Manage daily operations of a luxury wellness centre and lead a passionate team.
- Company: Maya Blue Wellness Centre, known for exceptional guest service and team development.
- Benefits: Competitive salary, free meals, discounts, training, and exciting staff events.
- Why this job: Join a dynamic team and make a real impact in the wellness industry.
- Qualifications: 2+ years in luxury spa management with strong leadership and communication skills.
- Other info: Opportunities for career growth and recognition through awards and incentives.
The predicted salary is between 30000 - 40000 £ per year.
Maya Blue Wellness Centre Operations Manager
Benefits include:
- Competitive salary
- Free parking, meals whilst on duty
- Training, Development and Appraisals
- Employee and management annual awards
- Employee of the month awards, manager of the month awards
- Staff appreciation week
- 50% discount in Food & Beverage outlets
- Friends & Family room rates, employee assistance programme
- Summer staff party
- Long service awards
- Recommend a friend bonus
- Death in service benefit
- Company pension provision
- Departmental incentives
About the Role
As Maya Blue Wellness Centre Operations Manager you will be a professional business manager responsible for the flawless running of the Wellness Centre by continuing to develop our first‑class team and ensuring they provide exceptional personal guest service. You will ensure that departmental standards, goals and targets are achieved whilst ensuring the achievement of optimum profitability and maintaining the financial control of the department. You will oversee daily operations across all the Wellness facilities including treatment rooms, pool, gym and relaxation areas. You will manage customer feedback effectively to ensure continuous service and programme improvement. This role offers an exciting opportunity to join an outstanding team renowned for their approach to training, career development and progression.
Requirements
What we are looking for:
- Confident communicator with exceptional people skills and the ability to develop your team to deliver an outstanding product and guest service.
- Passionate about your team and Wellness environment and will have previous experience of training & leading within a similar role in a quality hotel environment.
- Minimum 2 years’ experience in a luxury spa or wellness environment
- Demonstrated leadership capability with a proactive, solution-focused mindset
- Strong communication skills with the ability to lead, coach and delegate effectively
- High attention to detail and commitment to luxury service standards
- Basic understanding of budgets, KPIs, forecasting and operational performance
- Experience with spa management systems and computer applications like Prem Spa, Journey etc.
Other skills that will need to be demonstrated include:
- Great team leading and building skills
- Excellent selling skills
- Exceptional customer care skills
- Empathy for your colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- An exceptional & consistent personal presentation
- Distinctive, professional and warm personality
- Confidence & professionalism in dealing with high-profile clients
Benefits: See full benefits list above.
PLEASE NOTE: All applicants who are offered employment will need to provide satisfactory references and their right to live and work in the UK before their appointment is confirmed.
Wellness Operations Manager - Liverpool employer: Spa Elite
Contact Detail:
Spa Elite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellness Operations Manager - Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness industry, attend local events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your passion for wellness. This will help you showcase your fit for the role and impress the hiring team.
✨Tip Number 3
Practice your communication skills! As a Wellness Operations Manager, you'll need to demonstrate exceptional people skills. Role-play common interview questions with a friend to build confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team at Maya Blue Wellness Centre.
We think you need these skills to ace Wellness Operations Manager - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Wellness Operations Manager role. Highlight your experience in luxury spa or wellness environments, and don’t forget to showcase your leadership skills and customer care expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for wellness and how you can contribute to our team. Be sure to mention specific examples of how you've led teams and improved guest experiences in the past.
Show Off Your Communication Skills: As a confident communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to convey your ability to lead and coach effectively. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Maya Blue!
How to prepare for a job interview at Spa Elite
✨Know Your Wellness Stuff
Make sure you brush up on your knowledge of wellness trends and practices. Familiarise yourself with the services offered at Maya Blue Wellness Centre, and be ready to discuss how you can enhance their offerings. This shows genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service standards. Highlight your ability to coach and develop others, as this role is all about building a strong team that delivers exceptional guest service.
✨Demonstrate Financial Acumen
Since the role involves maintaining financial control, be ready to discuss your understanding of budgets, KPIs, and operational performance. Bring examples of how you've managed these aspects in previous roles to show you're not just about the people side of things.
✨Practice Your Communication Skills
As a confident communicator, you’ll need to demonstrate your ability to connect with both guests and your team. Practice articulating your thoughts clearly and warmly, and think of ways to showcase your empathy and customer care skills during the interview.