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- Tasks: Manage daily operations of a luxury wellness centre and lead a passionate team.
- Company: Join the exclusive Maya Blue Wellness Centre at the Titanic Hotel, Liverpool.
- Benefits: Enjoy free parking, meals on duty, discounts, and exciting staff events.
- Why this job: Be part of a dynamic team focused on exceptional guest service and career growth.
- Qualifications: 2+ years in a luxury spa, strong leadership, and communication skills required.
- Other info: Opportunity for professional development and recognition through awards and incentives.
The predicted salary is between 33000 - 33000 £ per year.
Annual Salary £33,000.00 plus benefits.
We are looking for a talented and passionate Wellness Centre Operations Manager to join our exclusive Maya Blue Wellness Centre at the Titanic Hotel, Liverpool.
Benefits include:
- Free parking
- Meals whilst on duty
- Training, Development and Appraisals
- Employee and management annual awards
- Employee of the month awards, manager of the month awards
- Staff appreciation week
- 50% discount in Food & Beverage outlets
- Friends & Family room rates
- Employee assistance programme
- Summer staff party
- Long service awards
- Recommend a friend bonus
- Death in service benefit
- Company pension provision
- Departmental incentives
About the Role:
As Maya Blue Wellness Centre Operations Manager you will be a professional business manager responsible for the flawless running of the Wellness Centre by continuing to develop our first‑class team and ensuring they provide exceptional personal guest service. You will ensure that departmental standards, goals and targets are achieved whilst ensuring the achievement of optimum profitability and maintaining the financial control of the department. You will oversee daily operations across all the Wellness facilities including treatment rooms, pool, gym and relaxation areas. You will manage customer feedback effectively to ensure continuous service and programme improvement. This role offers an exciting opportunity to join an outstanding team renowned for their approach to training, career development and progression.
Requirements:
We are looking for a highly motivated individual, who has worked in a similar role. Confident communicator with exceptional people skills and the ability to develop your team to deliver an outstanding product and guest service. Passionate about your team and Wellness environment and will have previous experience of training & leading within a similar role in a quality hotel environment. Minimum 2 years’ experience in a luxury spa or wellness environment. Demonstrated leadership capability with a proactive, solution-focused mindset. Strong communication skills with the ability to lead, coach and delegate effectively. High attention to detail and commitment to luxury service standards. Basic understanding of budgets, KPIs, forecasting and operational performance. Experience with spa management systems and computer applications like Prem Spa, Journey etc.
Other skills that will need to be demonstrated include:
- Great team leading and building skills
- Excellent selling skills
- Exceptional customer care skills
- Empathy for your colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- An exceptional & consistent personal presentation
- Distinctive, professional and warm personality
- Confidence & professionalism in dealing with high‑profile clients
How To Apply:
PLEASE NOTE: All applicants who are offered employment will need to provide satisfactory references and their right to live and work in the UK before their appointment is confirmed.
Wellness Centre Operations Manager - Liverpool employer: Spa Elite
Contact Detail:
Spa Elite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellness Centre Operations Manager - Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness industry, attend local events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for wellness shine through. Share your experiences and how they align with the values of Maya Blue Wellness Centre. Remember, they want someone who fits into their team culture!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle specific scenarios related to team management and customer service. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Maya Blue team. Let’s get you that dream job!
We think you need these skills to ace Wellness Centre Operations Manager - Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for wellness and team development shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an exceptional experience for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience in luxury spa or wellness environments. We’re looking for someone who has a proven track record, so don’t be shy about showcasing your achievements and how they relate to the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the wellness industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Spa Elite
✨Know Your Wellness Stuff
Make sure you brush up on your knowledge of wellness trends and practices. Familiarise yourself with the services offered at Maya Blue Wellness Centre, as well as any unique features that set it apart. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service standards. Highlight your ability to motivate and develop staff, as this is crucial for the Operations Manager role. Be ready to discuss how you handle challenges and foster a positive work environment.
✨Understand Financials
Since the role involves maintaining financial control, brush up on basic budgeting and KPI concepts. Be prepared to discuss how you've managed budgets in previous roles and how you can contribute to the profitability of the wellness centre. This will demonstrate your business acumen.
✨Practice Your Communication Skills
As a confident communicator, you'll need to convey your ideas clearly and effectively. Practice answering common interview questions out loud, focusing on your tone and body language. Remember, the interview is also about building rapport, so be warm and engaging while showcasing your exceptional people skills.