At a Glance
- Tasks: Lead the spa operation and deliver exceptional guest experiences.
- Company: Join Luxury Family Hotels at a newly refurbished spa retreat.
- Benefits: Competitive salary, bonus, extra holiday, and wellness support.
- Other info: Enjoy incredible discounts and a supportive, diverse work environment.
- Why this job: Shape the future of a beloved spa while promoting wellness.
- Qualifications: Experience as a Spa Manager and recognised spa qualifications required.
The predicted salary is between 30000 - 40000 £ per year.
The Ickworth, part of Luxury Family Hotels, is now looking for a Spa Manager to join our team as we enter an exciting new chapter following our refurbishment.
The Role
As Spa Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge. This is a permanent role at 40 hours per week (flexibility to work weekends is essential), with a competitive salary plus bonus and a brilliant benefits package.
Key Responsibilities
- Manage the day-to-day operation of the treatment rooms
- Lead, motivate, and develop the spa team
- Take ownership of the spa budget and financial performance
- Oversee staff rotas and ensure appropriate staffing levels
- Manage stock control and ordering of treatment products
- Drive in-house marketing and promotion of treatments to guests
Guest Experience
- Ensure all guests are welcomed to the spa in line with LFH standards
- Consult with guests to understand their needs and tailor treatments accordingly
- Handle guest feedback and complaints professionally, resolving issues promptly
Treatment Delivery
- Perform treatments in line with brand guidelines
- Create a relaxing, comfortable, and professional experience for every guest
- Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested
Retail & Product Promotion
- Actively promote and sell spa treatments and retail products
- Provide knowledgeable, honest recommendations tailored to individual guest needs
- Maximise revenue while maintaining excellent guest satisfaction
To be successful in this role, you will have:
- Previous experience as a Spa Manager within a destination spa or hotel spa
- A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
- Elemis experience is highly desirable (training will be provided)
- A genuine passion for spa and wellness, with the ability to share your knowledge and expertise with guests
- Excellent attention to detail, with strong knowledge of health and safety procedures and a commitment to maintaining a safe environment for guests
If you’re ready to bring your passion for wellness and leadership to a supportive, guest-focused environment, we’d love to hear from you.
Why Work With Us
- Training and development is central to life at LFH, it’s something we truly value.
- Extra day’s holiday for your birthday
- EarlyPay – Need to access some of your monthly salary a little early? No problem!
- Cycle to work scheme
- Our online health and wellbeing service – Get same day remote GP appointments, mental health support and physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages
- Paid day off for any volunteering or fundraising you would like to get involved in once a year.
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family.
Right to Work in the UK
Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship.
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
Spa Manager – Exciting New Chapter Following our Refurbishment employer: Spa Elite Recruitment
Argyll Holidays is an exceptional employer that prioritises the well-being and professional growth of its Spa Therapists. With a competitive salary, staff discounts across our beautiful holiday parks, and comprehensive training opportunities including Ishga product training, we foster a supportive and friendly team environment where your passion for wellness and beauty therapy can truly flourish. Join us in the stunning location of Argyll, where you can deliver high-quality treatments while enjoying a fulfilling work-life balance amidst breathtaking scenery.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager – Exciting New Chapter Following our Refurbishment
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Spa Elite Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Spa Elite Recruitment
Don't be shy about reaching out to Spa Elite Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Manager – Exciting New Chapter Following our Refurbishment
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Spa Elite Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Spa Elite Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
