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- Tasks: Lead the Wellness Centre, ensuring top-notch service and team development.
- Company: Join Liverpool's most iconic building and be part of a historic spa experience.
- Benefits: Enjoy free parking, meals, discounts, and a vibrant staff appreciation culture.
- Other info: Dynamic environment with opportunities for growth and recognition.
- Why this job: Make a real impact in wellness while developing your leadership skills.
- Qualifications: Experience in luxury spa management and exceptional people skills required.
The predicted salary is between 35000 - 35000 £ per year.
Maya Blue Spa & Wellness Operations Manager
Annual Salary: £35,000
Benefits:
- Free parking, meals whilst on duty
- Training, development and appraisals
- Employee and management annual awards
- Employee of the month awards, manager of the month awards
- Staff appreciation week
- 50% discount in Food & Beverage outlets
- Friends & family room rates
- Employee assistance programme
- Summer staff party
- Long service awards
- Recommend a friend bonus
- Death in service benefit
- Company pension provision
- Departmental incentives
Responsibilities:
- As Ops Manager, responsible for flawless running of the Wellness Centre, developing first‑class team and ensuring exceptional personal guest service.
- Ensure departmental standards, goals and targets are achieved, while optimizing profitability and maintaining financial control.
- Oversee daily operations across wellness facilities including treatment rooms, pool, gym and relaxation areas.
- Manage customer feedback effectively to continuously improve service and programme.
Qualifications:
- Highly motivated individual previously worked in a similar role.
- Confident communicator with exceptional people skills and the ability to develop team to deliver outstanding product and guest service.
- Passionate about team and wellness environment; previous experience of training and leading in a quality hotel environment.
- Minimum 2 years in luxury spa or wellness environment.
- Demonstrated leadership capability with proactive, solution‑focused mindset.
- Strong communication skills with ability to lead, coach and delegate effectively.
- High attention to detail and commitment to luxury service standards.
- Basic understanding of budgets, KPIs, forecasting and operational performance.
- Experience with spa management systems and computer applications like Prem Spa, Journey, etc.
All applicants must have right to live and work in the UK and must provide satisfactory references and right to work confirmation before appointment.
Other Skills:
- Great team leading and building skills
- Excellent selling skills
- Exceptional customer care skills
- Empathy for colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- An exceptional & consistent personal presentation
- Distinctive, professional and warm personality
- Confidence & professionalism in dealing with high‑profile clients
Spa & Wellness Operations Manager – Liverpool’s Most Historic and Iconic Building employer: Spa Elite Recruitment
Contact Detail:
Spa Elite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & Wellness Operations Manager – Liverpool’s Most Historic and Iconic Building
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness and spa industry. Attend local events or workshops to meet potential employers and show off your passion for wellness.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We want you to showcase your exceptional people skills and how you can develop a first-class team!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s all about standing out from the crowd!
✨Tip Number 4
Apply through our website for the best chance of landing that Spa & Wellness Operations Manager role. We love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Spa & Wellness Operations Manager – Liverpool’s Most Historic and Iconic Building
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let us see your enthusiasm for the wellness industry. Share any personal experiences or insights that highlight your commitment to creating a top-notch spa environment. We love candidates who are genuinely passionate about what they do!
Highlight Your Leadership Skills: As an Ops Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've successfully managed teams in the past and any specific examples of how you’ve developed others. We want to know how you can inspire and motivate your colleagues!
Be Detail-Oriented: Attention to detail is key in our industry. In your application, mention specific instances where your keen eye for detail has made a difference in your previous roles. Whether it’s maintaining high service standards or managing budgets, we want to see how you ensure excellence.
Tailor Your Application: Make sure your application speaks directly to the job description. Use keywords from the listing and relate your experience to the responsibilities outlined. This shows us that you’ve done your homework and are genuinely interested in the role. Don’t forget to apply through our website!
How to prepare for a job interview at Spa Elite Recruitment
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with Maya Blue Spa’s offerings and unique features. Research their services, treatments, and any recent news or updates. This will not only show your genuine interest but also help you answer questions about how you can enhance their operations.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team in a wellness or luxury environment. Highlight specific situations where you improved service standards or resolved customer feedback effectively. This will demonstrate your capability to manage and inspire a team.
✨Understand Financials and KPIs
Brush up on your knowledge of budgets, KPIs, and operational performance metrics. Be ready to discuss how you’ve used these tools in previous roles to optimise profitability and maintain financial control. This will show that you’re not just about guest service but also about the business side of operations.
✨Emphasise Your People Skills
Since the role requires exceptional communication and customer care skills, prepare to discuss how you build relationships with both guests and team members. Share anecdotes that highlight your empathy, ability to work under pressure, and how you maintain a warm, professional presence, especially with high-profile clients.