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- Tasks: Lead a luxury beauty team, drive sales, and ensure exceptional client experiences.
- Company: Join Blink Brow Bar, the leading authority in brows and lashes.
- Benefits: Competitive salary and opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: 3+ years of management experience in luxury retail or beauty.
- Other info: Dynamic environment with a focus on teamwork and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Blink Brow Bar is the leading authority in brows and lashes, renowned for introducing the ancient Indian art of threading to London. We are now seeking an experienced Business Manager to join our team. As a prestigious, female-led luxury brand, we are committed to delivering expert artistry and an exceptional client experience.
As the Business Manager for a prestigious Blink Brow Bar store, you will be responsible for the overall commercial performance, operational excellence, and team leadership of the bar. You will act as the Brand Ambassador, ensuring that Blink Brow Bar standards for luxury service and artistry are consistently delivered to maximise sales and profitability.
Key Responsibilities- Commercial Performance & Sales Strategy
- Performance Management: Monitor, analyse, and report on all key performance indicators (KPIs), including conversion rates, average transaction value (ATV), and client traffic, developing tactical plans to address variances.
- Retail Focus: Drive and maximise the sales of the award-winning BBB London product range, utilising strong merchandising and promotional strategies.
- Operational Excellence: Oversee all retail operations, including cash handling, stock management, inventory control, and visual merchandising, ensuring brand standards are met or exceeded.
- Team Leadership & Development
- Training: Induct and develop a high-performing team of Expert Therapists and Front of House Hosts.
- Coaching & Motivation: Lead, coach, and motivate the team on a daily basis to ensure exceptional technical and a proactive sales culture.
- Performance Reviews: Conduct quarterly performance appraisals, one-to-one meetings, and disciplinary actions as needed, fostering a supportive yet high-accountability environment.
- Manage rotas: Create and manage effective staffing rotas to ensure optimal coverage during peak periods, maximising service opportunities and controlling staffing costs.
- Management & Stakeholder Relations
- Brand Representation: Serve as the primary representative for Blink Brow Bar within the store, cultivating a strong and collaborative relationship with the department store management or neighbourhood team.
- Standards: Ensure the concession consistently adheres to both Blink Brow Bar’s luxury service protocols and visual merchandising guidelines.
- Client Experience: Champion the Blink Brow Bar service guarantee, personally handling complex client issues and ensuring the client journey is seamless, luxurious, and consistently five-star.
- Management Experience: Minimum of 3 years of management experience in a high-turnover luxury retail or premium beauty/spa environment, ideally within a department store concession or stand alone boutique.
- Commercial Acumen: Proven track record of successfully managing a P&L, analysing commercial data, and driving sales growth through effective operational management.
- Leadership Skills: Exceptional leadership ability with proven success in recruiting, training, and motivating a team to achieve both service and sales targets.
- Industry Knowledge: Strong understanding and passion for the beauty industry, with a knowledge of brow/lash services being highly advantageous.
- Communication: Excellent verbal and written communication skills with the ability to build effective relationships with staff, clients, and department store management.
- Brand Ambassador: A polished, professional presence with the ability to embody the luxury ethos of the Blink Brow Bar brand.
Package on Offer
Discussed in full at the interview stage
APPLY NOW – Do not wait, your next opportunity starts here! Apply now with your up-to-date CV. Your details will be shared directly with the team at Blink Brow Bar, they will reach out personally if you are shortlisted for the next stage.
Business Manager – Blink Brow Bar is the leading authority in brows and lashes employer: Spa Elite Recruitment
Contact Detail:
Spa Elite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager – Blink Brow Bar is the leading authority in brows and lashes
✨Tip Number 1
Get to know the brand inside out! Research Blink Brow Bar's history, values, and services. This will not only help you in interviews but also show your genuine interest in becoming a part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to management and sales strategies. Think about how you would handle specific scenarios that could arise in a luxury retail environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Blink Brow Bar. Plus, it shows you’re serious about joining their fabulous team!
We think you need these skills to ace Business Manager – Blink Brow Bar is the leading authority in brows and lashes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Business Manager role. Highlight your management experience in luxury retail and any relevant achievements that showcase your commercial acumen.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the beauty industry and how you embody the luxury ethos of Blink Brow Bar. Be sure to mention specific examples of how you've driven sales and led teams in the past.
Showcase Your Leadership Skills: In your application, emphasise your leadership abilities. Talk about how you've motivated teams and managed performance in previous roles. We want to see that you can inspire others to deliver exceptional service and achieve sales targets.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets directly to us. Plus, we love seeing candidates who take the initiative to follow our application process.
How to prepare for a job interview at Spa Elite Recruitment
✨Know Your Brand Inside Out
Before the interview, make sure you research Blink Brow Bar thoroughly. Understand their services, values, and what sets them apart in the beauty industry. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on training, motivation, and performance management. Be ready to discuss specific strategies you've used to drive sales and enhance client experiences.
✨Prepare for Commercial Questions
Expect questions about commercial performance and sales strategies. Brush up on key performance indicators (KPIs) relevant to retail, and think of ways you've previously analysed data to improve sales. Being able to discuss your experience with P&L management will be a big plus.
✨Emphasise Client Experience
Client experience is crucial at Blink Brow Bar. Be prepared to talk about how you've handled complex client issues in the past and how you ensure a seamless, luxurious experience for customers. Highlight any specific initiatives you've implemented to enhance client satisfaction.
