The Ickworth, part of Luxury Family Hotels, is now looking for a Spa Manager to join our team as we enter an exciting new chapter following our refurbishment. As Spa Manager, you will play your part in shaping the future of this much-loved Suffolk retreat.
The Role
As Spa Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge.
- This is a permanent role at 40 hours per week
- Competitive salary, plus bonus and a brilliant benefits package
Key Requirements
- Previous experience as a Spa Manager within a destination spa or hotel spa
- A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
- Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship.
Tasks
Key Responsibilities
- Manage the day-to-day operation of the treatment rooms
- Lead, motivate, and develop the spa team
- Take ownership of the spa budget and financial performance
- Oversee staff rotas and ensure appropriate staffing levels
- Manage stock control and ordering of treatment products
- Drive in-house marketing and promotion of treatments to guests
- Ensure all guests are welcomed to the spa in line with LFH standards
- Consult with guests to understand their needs and tailor treatments accordingly
- Handle guest feedback and complaints professionally, resolving issues promptly
- Perform treatments in line with brand guidelines
- Create a relaxing, comfortable, and professional experience for every guest
- Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested
- Actively promote and sell spa treatments and retail products
- Provide knowledgeable, honest recommendations tailored to individual guest needs
- Maximise revenue while maintaining excellent guest satisfaction
If you're ready to bring your passion for wellness and leadership to a supportive, guest-focused environment, we'd love to hear from you.
Requirements
- Previous experience as a Spa Manager within a destination spa or hotel spa
- A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
- Elemis experience is highly desirable (training will be provided)
- A genuine passion for spa and wellness, with the ability to share your knowledge and expertise with guests
- Excellent attention to detail, with strong knowledge of health and safety procedures and a commitment to maintaining a safe environment for guests
- Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship.
Benefits
Why work with us?
- Training and development is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality
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Spa Manager - Fantastic Opportunity in Bury St Edmunds employer: Spa Elite Limited
Studley Castle offers an exceptional work environment for a Spa Manager, blending the charm of a beautifully restored Victorian castle with modern amenities in the picturesque setting of rural Warwickshire. Employees enjoy a range of benefits including free access to gym and leisure facilities, generous discounts across Bourne Leisure brands, and ample opportunities for professional development through recognised qualifications and in-house training. With a strong focus on team engagement and guest satisfaction, this role is perfect for those passionate about health, wellbeing, and hospitality, fostering a culture of inclusivity and support.
