At a Glance
- Tasks: Welcome guests, manage bookings, and provide exceptional service in a vibrant spa environment.
- Company: Join the prestigious Harbour Hotels, known for luxury and stunning locations.
- Benefits: Enjoy discounts on treatments, food, and drinks, plus health support and gym access.
- Other info: Great career progression opportunities and unique on-the-job training.
- Why this job: Be part of a friendly team and make guests feel special every day.
- Qualifications: A passion for service and a friendly personality; training provided.
The predicted salary is between 20000 - 25000 £ per year.
The role involves 4 shifts per week with shift times from 6.30am-2pm and 1pm-8.30pm. We have a superb opportunity for a Spa Receptionist to join our fabulous friendly team. As a Spa Receptionist, you will be on your feet! Your duties will include:
- Welcoming guests and members to the spa
- Making spa bookings
- Upselling treatments and spa products
- Show rounds
- Cashing up
- General day-to-day spa reception duties including spa cleaning
You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservation systems would be a distinct advantage, although not essential as full training will be given. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy, and own transport is a MUST!
Who we are: Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.
What’s in it for you:
- Discounted room rates for all Crew, across all Harbour Hotels
- 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
- 25% discount on food and drink in our 16 buzzy bars and destination restaurants
- Mental health and wellbeing support, for you and your immediate family
- 24/7 GP services, for you and your immediate family
- Full use of all the Gym & Spa Facilities
- 30 minute Complimentary Treatment every month
- Group Life Cover
- Group and hotel based incentive schemes
- Opportunity to attend our annual black tie Harbour Heroes awards
- Excellent progression opportunities within Harbour Hotels
- Individual and bespoke career and progression pathways
- Unique on-the-job training and development with an opportunity for internal promotions within the group
The usual bits include meal available whilst on duty and sophisticated & unique uniforms designed for Harbour Hotels. Staff parking is available.
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. We look forward to hearing from you!
Spa Receptionist — Guest Experience Specialist in Salcombe employer: Spa and Leisure - Harbour Beach Club
Harbour Hotels is an exceptional employer, offering a vibrant work culture where team members are valued and supported. With generous discounts on spa treatments, food, and accommodation, alongside comprehensive health and wellbeing benefits, employees enjoy a fulfilling work-life balance. The company prioritises personal growth through tailored training and clear progression pathways, making it an ideal place for those seeking a rewarding career in the hospitality industry.
Contact Details:
Spa and Leisure - Harbour Beach Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist — Guest Experience Specialist in Salcombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harbour Hotels and their unique HarSPA brand. This will help you connect with the team and show that you're genuinely interested in being part of their fabulous crew.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be welcoming guests and making bookings, so role-play with a friend or family member. This will help you feel more confident and ready to shine during your interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the Harbour Hotels brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to joining their amazing team.
We think you need these skills to ace Spa Receptionist — Guest Experience Specialist in Salcombe
Some tips for your application 🫡
Show Your Personality:As a Spa Receptionist, your friendly and outgoing personality is key! Make sure your CV reflects your passion for service excellence. Use a warm tone in your cover letter to give us a glimpse of who you are.
Tailor Your CV:Don’t just send the same CV everywhere! Tailor it to highlight any relevant experience, especially if you've worked in hospitality or have knowledge of spa reservation systems. We love seeing how your skills match our needs!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your CV and cover letter are easy to read and highlight your key achievements without fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fabulous opportunity with Harbour Hotels!
How to prepare for a job interview at Spa and Leisure - Harbour Beach Club
✨Know the Spa Inside Out
Before your interview, take some time to research the spa and its services. Familiarise yourself with the treatments offered and any unique features of the HarSPA brand. This will not only show your enthusiasm but also help you answer questions about upselling treatments and products.
✨Show Off Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practice your friendly and outgoing personality in mock interviews. Think of examples where you've provided excellent customer service or resolved issues, as these will highlight your suitability for the role.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. Since Harbour Hotels has a sophisticated uniform, aim for a polished look that reflects the brand's image. This shows that you understand the importance of presentation in the hospitality industry.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
