- Manage servicer client relationships
- Engage with clients' executives, line managers, and staff across various functional areas
- Collect, analyze, and synthesize client-provided data
- Propose new rankings or recommend changes to existing rankings
- Prepare committee presentations reflecting servicer capabilities compared to peers
- Ensure accurate and timely release of rankings
- Write and publish ranking rationales, press releases, full analyses, market commentaries, and industry reports
- Collaborate with publishing, operations, communications, and marketing functions
- Maintain internal systems and databases supporting the rankings process
- Adhere to internal quality measures and improve operational efficiencies
Requirements
- 3+ years of relevant experience in residential or commercial loan servicing, mortgage administration operations, arrears and collections, audit, finance, research, accounting, mortgages, or commercial or consumer credit
- Strong written and verbal communication and presentation skills
- Ability to influence stakeholders across a global, multicultural environment
- Analytical and problem-solving skills
- Ability to prioritize competing tasks, meet deadlines, and maintain data accuracy
- Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
- Demonstrated client relationship management skills
- Ability to deliver high-quality work consistently
- Willingness and ability to travel
- Fluent English required
- Bachelor's degree or equivalent required
- Advanced Excel skills and experience incorporating AI tools into analysis preferred or helpful
- Experience collaborating with cross-functional teams, including RMBS, CMBS, or other ratings teams, preferred or helpful
- Master's degree or professional certification such as CFA highly valued
Core Competencies
Demonstrates strong client relationship management and analytical skills, with a focus on delivering high-quality work in residential or commercial loan servicing. Proficient in data analysis and presentation, with the ability to influence stakeholders in a multicultural environment.
Highest-signal resume keywords
- Client Relationship Management
- Data Analysis
- Microsoft Office Proficiency
- Strong Communication Skills
- Experience in Loan Servicing
Hard Skills
- Data Analysis
- Loan Servicing
- Mortgage Administration
- Financial Analysis
- Advanced Excel Skills
Soft Skills
- Analytical Skills
- Problem-Solving Skills
- Presentation Skills
- Ability to Influence Stakeholders
- Time Management
Certifications & Qualifications
- Bachelor's Degree
- Master's Degree
- CFA Certification
Industry Keywords
- Residential Loan Servicing
- Commercial Loan Servicing
- Arrears and Collections
- Audit
- Consumer Credit
Tools & Technologies
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- AI Tools
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Senior Analyst – EMEA Servicer Evaluations employer: S&P Global
At S&P Global Market Intelligence, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters integrity, discovery, and partnership. Our London office provides employees with generous health and wellness benefits, flexible downtime, and opportunities for professional growth through competitive pay and educational support. Join our diverse team of over 35,000 professionals and contribute to creating critical insights that drive sustainable business practices globally.
