Ratings Operations Specialist

The Ratings Operations (ROS) team is dedicated to supporting the efficient and effective delivery of global Ratings processes. As an Operations Specialist, you will be part of a collaborative team that values each member’s contribution to achieving shared goals. You will work closely with colleagues across Commercial, Data, Analytical, Compliance, and Technology functions, ensuring your work aligns with the broader objectives of S&P Global. Our team thrives on mutual support, open communication, and a commitment to continuous improvement.

This role has a global reach, working with teams across data, technology, and operations to deliver transformation initiatives to analytical and other end users. Your attention to detail and ability to follow clear guidelines will enable you to produce high-quality output that supports operational efficiency and innovation. You will help guide analysts and business partners through ratings processes and contribute to process improvement efforts. By actively seeking ways to improve quality and collaborating with others, you will play a vital role in meeting customer needs and driving the ROS mission forward.

What You Stand To Gain

• Opportunity to work in a global, team-oriented environment
• Exposure to a wide range of operational processes and customer-facing activities
• Development of your skills through a structured learning plan and the ROS skills matrix, with support from your team and leadership.
• Experience in contributing to team initiatives, participating in problem-solving, and sharing your insights to support team goals.
• Recognition for your initiative in providing support and identifying potential issues that help improve team performance.

Responsibilities

• Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently, ensuring pace and quality to meet customer needs.
• Apply your skills and knowledge to produce defined outputs, paying close attention to detail and meeting specific timelines and quality targets.
• Support team priorities, including job processing, continuous improvement, and change management, with pace and quality to meet customer needs.
• Seek ways to work with others and contribute outside of your assigned tasks, actively participating in collaborative efforts and team discussions.
• Demonstrate proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work.
• Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
• Take initiative to provide support to your team and voice continuous improvement needs, participating in problem-solving and process improvement efforts.
• Understand key metrics to support the management and improvement efforts of ROS.
• Understand the role of Ratings Operations and its alignment with other functions within S&P.
• Connect key partners to solve business problems and participate in improvement efforts to meet customer needs.
• Have a learning mindset and actively advance your skills by leveraging a development plan and the ROS skills matrix.
• Support team members and work as a team to live the ROS mission and achieve the ROS vision.

All employees are required to work from the office a minimum of 2 days per week. We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.

What We're Looking For

• Bachelor’s degree required.
• A S&P employee at this level typically has at least one year of applicable professional experience in an operations or client-facing role.
• Must be able to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output.
• Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required.
• Excellent interpersonal, written, and verbal communication skills, with a particular focus on customer service.
• Ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment.
• Strong ability to guide and influence colleagues and stakeholders.
• Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution.
• Demonstrated ability to understand the team’s broader goals and how your work plays a role, actively participating in collaborative efforts and supporting team success.
• Resourceful and solution-oriented, able to generate new ideas and think outside the box to improve operational processes.
• Team player who is supportive and collaborative, actively seeking ways to contribute beyond individual tasks.

About S&P Global Ratings

At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

Our Mission

Advancing Essential Intelligence.

Our Values

Integrity, Discovery, Partnership. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Recruitment Fraud Alert

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

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