Senior Analyst, Loyalty Digital Customer Experience in London

Senior Analyst, Loyalty Digital Customer Experience in London

London Full-Time 50000 - 60000 € / year (est.) No home office possible
S&P Global

At a Glance

  • Tasks: Manage benefits administration and support wellbeing initiatives for employees across EMEA.
  • Company: Join S&P Global, a leader in essential intelligence with a commitment to employee wellbeing.
  • Benefits: Enjoy competitive pay, health coverage, flexible time off, and continuous learning opportunities.
  • Other info: Be part of a diverse team dedicated to innovation and positive change.
  • Why this job: Make a real impact on employee experiences while growing your career in a global company.
  • Qualifications: 4+ years in benefits administration and strong communication skills required.

The predicted salary is between 50000 - 60000 € per year.

About the Role:

The Role: Senior Benefits Analyst, EMEA

The Team: The Global Benefits Team is a team of specialists that focuses on the Wellbeing and Benefits for our colleagues across the globe supporting 40+ countries.

Responsibilities and Impact: We invest in our success as a company by investing in our people. At S&P Global, we are committed to comprehensive, competitive benefits for our people. We provide benefits to support the health and financial needs of our people while helping make their working life experience more rewarding. This is a critical role that touches each of our colleagues and is critical to our People Forward Philosophy. This role supports the wellbeing needs of our people while helping make their working life experience more rewarding.

What's in it for you: To grow with a global company and learn more about key global benefits initiatives around the world. You will have the opportunity to participate in making positive change through global programs such as Wellbeing Reimbursement, Global Education, Global Parental Leave, Flexible Time Off program, Global EAP, Insured and Retirement benefits in the EMEA region.

Responsibilities:

  • Manage benefits administration, renewals and day-to-day operations
  • Support benefits programs involving the research and implementation of plans and programs as well as managing competitive benefits offered in EMEA region
  • Subject matter expert for all benefits queries and escalations while also providing guidance and support to various business units
  • Work closely with external vendors, local leadership of the respective countries, HR partners, and other functions to offer best in class benefits and service to our employees
  • Support EMEA benefits projects and implementation related projects from beginning to end including benefits communication creation
  • Develop and maintain policies and other documentation to educate all employees about the company's benefits programs.
  • Plan and execute benefit-related events such as webinars and onsite events
  • Ensure compliance with local regulations
  • Partner with internal stakeholders to continuously improve processes and service delivery

What We're Looking For:

  • 4+ years of benefits administration and advisory experience
  • Bachelor's Degree
  • Ability to engage and communicate effectively with employees and stakeholders while understanding their needs
  • Exposure to managing regulatory issues, tax and benefit plans
  • Benefits project management skills. Capable of managing multiple tasks in an organized manner whilst interacting with various external and internal stakeholders
  • Microsoft Excel and PowerPoint experience. Workday knowledge is a plus
  • A self-starter that is motivated to achieve results whilst also being a team player
  • Accurate, with great attention to detail
  • Flexible, proactive and solutions orientated approach

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

Senior Analyst, Loyalty Digital Customer Experience in London employer: S&P Global

At S&P Global, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and growth. With comprehensive benefits, including flexible time off, continuous learning opportunities, and family-friendly perks, we empower our team to thrive both personally and professionally. Join us in a collaborative environment where your contributions make a meaningful impact across the globe.

S&P Global

Contact Detail:

S&P Global Recruiting Team

StudySmarter Expert Advice🀫

We think this is how you could land Senior Analyst, Loyalty Digital Customer Experience in London

✨Tip Number 1

Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Senior Analyst role and ask if they can refer you or share insights about their company.

✨Tip Number 2

Prepare for interviews by researching the company culture and values. Understand how they align with your own. This will help you answer questions more authentically and show that you're genuinely interested in being part of their team.

✨Tip Number 3

Practice common interview questions, but don’t just memorise answers. Instead, focus on telling your story and how your experience relates to the role. We want to see your personality shine through!

✨Tip Number 4

Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.

We think you need these skills to ace Senior Analyst, Loyalty Digital Customer Experience in London

Benefits Administration
Project Management
Regulatory Compliance
Stakeholder Engagement
Communication Skills
Attention to Detail
Microsoft Excel

Some tips for your application 🫑

Tailor Your CV:Make sure your CV is tailored to the role of Senior Analyst. Highlight your benefits administration experience and any relevant projects you've managed. We want to see how your skills align with our needs!

Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our People Forward Philosophy. Let us know what makes you tick!

Showcase Your Communication Skills:Since this role involves engaging with various stakeholders, make sure to demonstrate your communication skills in your application. We love candidates who can convey complex ideas clearly and effectively!

Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!

How to prepare for a job interview at S&P Global

✨Know Your Benefits Inside Out

Before the interview, make sure you understand the benefits programs mentioned in the job description. Familiarise yourself with concepts like Wellbeing Reimbursement and Global Parental Leave. This will not only show your interest but also help you discuss how you can contribute to these initiatives.

✨Showcase Your Project Management Skills

Prepare examples of past projects where you've managed benefits administration or implemented new programmes. Be ready to discuss how you handled multiple tasks and collaborated with various stakeholders. This will demonstrate your capability to manage the responsibilities outlined in the role.

✨Engage with Questions

Think of insightful questions to ask during the interview. Inquire about the team dynamics, current challenges in benefits administration, or how they measure the success of their benefits programmes. This shows that you're proactive and genuinely interested in the role.

✨Highlight Your Communication Skills

Since the role requires effective communication with employees and stakeholders, prepare to discuss how you've successfully engaged with different audiences in the past. Use specific examples to illustrate your ability to convey complex information clearly and effectively.