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For Companies At a Glance
- Tasks: Lead a dynamic team to support clients and enhance product usage.
- Company: Join S&P Global, a leader in market intelligence with a collaborative culture.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Why this job: Make a real impact by mentoring future leaders and driving innovation.
- Qualifications: Bachelor's degree in Economics or Finance; strong leadership and communication skills required.
- Other info: Be part of a diverse team committed to integrity and discovery.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
The Client Support team is responsible for providing support to our clients on our business intelligence tools by holding investigative conversations with clients and driving product usage. You will manage this team and gain in-depth knowledge of our S&P Global Market Intelligence Product suite. As a Manager, you will lead a diverse and energetic team of associates, to support them in their roles and provide guidance on their career development with the company. You will work closely with other Client Support Managers regionally and globally on projects such as coverage, trainings, automation, improving operations/processes and more.
Responsibilities and Impact:
- Support associates who answer client queries by leveraging your working knowledge of our platform, your knowledge of multiple industries, and your expert soft skills honed from working with clients.
- Help identify and develop new associate's strengths to set them up for success when they move from the program to other parts of the commercial organization.
- Develop your leadership qualities by helping associates set and achieve goals that are in line with the company's vision.
- Instill a growth mindset, lead by example, and lay the foundation for the next generation of leaders within the company.
- Continue to develop your product and industry knowledge by serving as a subject matter expert and trainer for associates who need help formulating solutions to the business needs of our expansive client base.
- Oversee a team of associates who are supporting clients of S&P Capital IQ Pro and S&P Capital IQ.
- Monitor staffing levels throughout the day and adjust as needed - phone, e-mail, chat.
- Coordinate scheduling associates with global leads/local US management for MI/CIQ coverage.
- Take lead on any technical issues that arise and coordinate with internal stakeholders.
- Spend a significant portion of your day as a mentor and leader to help newer Associates understand best practices and advanced concepts.
- Ensure customer experience through maintaining quality assurance practices and provide feedback to associates for development.
- Review and follow-up on actionable surveys received from clients daily.
- Assist with onboarding tasks and planning for all incoming new hires.
- Partner with other Client Services trainers to assist with auxiliary training.
- Make suggestions regarding product usability, presentation, and data quality.
- Assist with recruiting and hiring.
What We’re Looking For:
- Minimum of a Bachelor’s/College degree in Economics, Finance or equivalent.
- Strong knowledge in finance and understands the business models of companies within our covered industries.
- Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively.
- Solution-oriented: Detail-oriented and possesses strong critical thinking skills.
- Team-player mentality with strong collaboration skills.
- Can independently see projects/initiatives through to completion.
- Flexible to changes in a dynamic environment.
- Proficiency with the S&P Capital IQ Pro Platform and S&P Capital IQ Platform.
- Good working knowledge of Excel and other Office applications.
- Experience in leading a Client Support team/Experience in mentoring and coaching associates.
- Intermediate knowledge on Finance and the markets.
- Ability to train on product functionality and processes.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United Kingdom.
Benefits:
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energised for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- From retail discounts to referral incentive awards - small perks can make a big difference.
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Manager, Client Services, Capital Markets EMEA in London employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Client Services, Capital Markets EMEA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Manager role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your soft skills! As a future leader, you'll need to demonstrate excellent communication and problem-solving abilities. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team at S&P Global.
We think you need these skills to ace Manager, Client Services, Capital Markets EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Client Services role. Highlight your experience in client support and leadership, and show how your skills align with our mission at S&P Global.
Showcase Your Soft Skills: Since this role involves mentoring and guiding a diverse team, don’t forget to emphasise your interpersonal skills. Share examples of how you've successfully collaborated with others or resolved client issues in the past.
Be Detail-Oriented: Attention to detail is key! Double-check your application for any typos or errors. A polished application reflects your professionalism and commitment to quality, which we value highly at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at S&P Global
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the S&P Global Market Intelligence Product suite. Familiarise yourself with its features and how it benefits clients. This will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
As a Manager, you'll be leading a diverse team. Prepare examples from your past experiences where you've successfully mentored or coached others. Highlight how you’ve helped team members achieve their goals and how you plan to instil a growth mindset in your future team.
✨Prepare for Client Scenarios
Think about potential client queries and how you would handle them. Be ready to discuss your approach to problem-solving and how you would leverage your industry knowledge to provide solutions. This will show that you're solution-oriented and ready to tackle challenges head-on.
✨Emphasise Collaboration and Flexibility
The role requires working closely with other Client Support Managers. Be prepared to discuss your experience in collaborating with teams across different regions. Highlight your adaptability in dynamic environments and how you can contribute to improving operations and processes.
