CSM Manager in London

You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. Responsibilities:Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s)Drive continuous service improvement with ultimate goal/focus of product adoption and usage growthEvolve the profiles on accounts including all affiliations, geographic presence, and business interests through SalesforceEducate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of usersProvide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basisIn partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunitiesOngoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customersUnderstand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholdersLeverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems All employees are required to work from the office a minimum of 2 days per week. What We’re Looking For: Positive, proactive attitude and ability to work well in teamsExceptional skills in listening to clients, articulating ideas and complex information in a clear and concise mannerProven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfactionGoal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environmentExperience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications:Strong MS office (Word, Excel, PowerPoint) skills are requiredWorking experience in financial services industry and/or in a sales/account management role preferredAny knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.Advancing Essential Intelligence.Our People:We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.Integrity, Discovery, PartnershipThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. Recruitment Fraud Alert:If you receive an email from a spglobalind.S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.-----------------------------------------------------------Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Workplace discrimination is illegal-----------------------------------------------------------20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.Full time