Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with clients, manage relationships, and drive product adoption.
- Company: Join Visible Alpha, part of S&P Global, a leader in investment research solutions.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Why this job: Make a real impact by helping clients succeed in the financial industry.
- Qualifications: Bachelor's degree and 2+ years in customer-facing roles required.
- Other info: Be part of a diverse team committed to innovation and equity.
The predicted salary is between 28800 - 43200 £ per year.
About the Role:
Founded by the world's leading investment banks, Visible Alpha, now part of S&P Global, is dedicated to creating the most comprehensive company and industry analysis in the market since 2015. Our employees are the backbone to creating and delivering investment research solutions. Our team operates in a continuous mode of experimentation to deliver new and innovative products to our clients.
Key Responsibilities:
- Client Engagement:
- Build and maintain strong, long-lasting relationships with clients.
- Partner with the Lead/Manager Account Manager in owning the end-to-end client journey from onboarding to ongoing management, training, ensuring customer satisfaction and success.
- Identify client goals, challenges, and business needs, and collaborate with cross-functional teams to deliver tailored solutions.
- Serve as a point of contact for escalations, ensuring timely resolution and continuous client satisfaction.
- Drive adoption of products/services.
- Seek opportunities for growth within existing accounts.
- Work closely with the Sales, Product, Contributor Relations, and Marketing teams to ensure client feedback and insights are incorporated into product development and customer experience strategies.
- Collaborate with our Support teams to ensure seamless transitions and resolution of any issues.
- Share best practices and insights within the Customer Success organisation to continuously improve processes and strategies.
Required Skills and Qualifications:
- Bachelor's degree or equivalent experience.
- 2+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Experience working with Financial Institutions (Asset Managers, Hedge Funds, Investment Banks, Private Equity, etc.).
- Business knowledge of Financial Markets and the Buy Side Industry.
- Strong Microsoft Office skills - Word, Excel (pivot tables, Vlookup etc).
- Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams.
- Goal Driven Individual with the ability to meet internal and external deadlines.
- Ability to prioritize tasks and manage multiple client requests.
- Strong problem-solving skills and a proactive approach to addressing client challenges.
- Experience with CRM tools (e.g., Salesforce, HubSpot) and client success platforms.
- A customer-centric mindset with a passion for helping clients succeed.
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards - small perks can make a big difference.
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Associate Account Manager, Visible Alpha in London employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager, Visible Alpha in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Visible Alpha on LinkedIn. Ask them about their experiences and any tips they might have for landing the Associate Account Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding the company’s products and services inside out. Dive into their recent projects or innovations. This shows you're genuinely interested and ready to contribute to their mission of delivering top-notch investment research solutions.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at S&P Global and contributing to their vision.
We think you need these skills to ace Associate Account Manager, Visible Alpha in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Account Manager role. Highlight your experience in customer success and account management, especially if you've worked with financial institutions. We want to see how your skills align with our mission!
Showcase Your Communication Skills: Since this role involves building strong relationships with clients, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experiences that showcase your interpersonal abilities.
Highlight Problem-Solving Abilities: We love proactive individuals! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the right mindset to address client needs and drive satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at S&P Global!
How to prepare for a job interview at S&P Global
✨Know Your Client Engagement Strategies
Before the interview, brush up on effective client engagement techniques. Be ready to discuss how you would build and maintain strong relationships with clients, as this is crucial for the Associate Account Manager role. Think of examples from your past experiences where you successfully managed client expectations and drove satisfaction.
✨Showcase Your Cross-Functional Collaboration Skills
Visible Alpha values teamwork across departments. Prepare to share specific instances where you've collaborated with sales, product, or marketing teams to enhance customer experience. Highlight your ability to incorporate client feedback into actionable strategies, as this will demonstrate your understanding of the role's responsibilities.
✨Demonstrate Your Financial Market Knowledge
Since the role involves working with financial institutions, make sure you can speak confidently about the financial markets and the buy-side industry. Brush up on current trends and challenges in the sector, and be prepared to discuss how your knowledge can benefit the company and its clients.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of challenging situations you've encountered in previous roles and how you resolved them. Be ready to explain your thought process and the steps you took to ensure client satisfaction, as this will showcase your proactive approach to addressing client challenges.
