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For Companies At a Glance
- Tasks: Engage with customers to ensure they get the most from our solutions and build strong relationships.
- Company: Join S&P Global Energy, a leader in energy and commodities markets.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving product adoption.
- Qualifications: Fluent in French and English with excellent communication skills; 3 years of relevant experience.
- Other info: Be part of a diverse team committed to innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
The Team: You will be part of the EMEA Customer Excellence team at S&P Global Energy. Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement, the team develops trust and relationships with clients focusing on their needs and goals.
Responsibilities and Impact:
- Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
- Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
- Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
- Monitor customer usage data/customer health to identify opportunities for further engagement and value creation.
- Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success.
- Be the voice of the customer to continue improving their experience.
- Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
- Proactive Support: Anticipate customer challenges and address them before they escalate.
- Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
- Promptly and accurately capturing customer engagement activities in Salesforce and Gainsight.
Basic Required Qualifications:
- Fluency in both French and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
- 3 years relevant experience and/or at least 5 years industry experience.
- First-class presentation and software demo skills.
- Proficiency in Gainsight, Salesforce or similar is an advantage.
- Industry knowledge (energy, commodities, finance) is an advantage.
- Proven ability to manage multiple accounts and projects simultaneously.
- Ability to work as an integral part of a diverse and geographically dispersed team.
- Ability to travel to meet clients.
About S&P Global Energy:
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
What’s In It For You?
- Our Mission: Advancing Essential Intelligence.
- Our People: We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective.
- Our Values: Integrity, Discovery, Partnership.
- Benefits: Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, Family Friendly Perks, Beyond the Basics.
Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Customer Sucess Manager employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sucess Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at S&P Global Energy on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer engagement and relationship building. Think about specific examples from your past roles where you've successfully onboarded clients or improved customer satisfaction. We want to hear your stories!
✨Tip Number 3
Show off your skills! If you have experience with Gainsight or Salesforce, be ready to discuss how you've used these tools to enhance customer success. Bring data or examples to back up your claims—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at S&P Global Energy. Let’s make it happen!
We think you need these skills to ace Customer Sucess Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer engagement and how you've helped clients achieve their goals. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires fluency in both French and English, be sure to demonstrate your language skills in your application. Use clear and concise language, and don’t shy away from showcasing any relevant experience in bilingual environments.
Highlight Relevant Experience: We’re looking for candidates with a solid background in customer success or related fields. Make sure to detail your experience with onboarding, training, and relationship management. This will help us see how you can hit the ground running!
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at S&P Global
✨Know Your Customer
Before the interview, research S&P Global Energy and its customer base. Understand their products and services, and think about how you can help customers derive maximum value from them. This will show your proactive approach and genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Manager, excellent communication is key. Prepare to demonstrate your verbal and written skills during the interview. You might even want to practice explaining complex concepts in simple terms, as this will be crucial when onboarding and training customers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer engagement strategies. Think of specific examples from your past experience where you successfully managed customer relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Teamwork Skills
Collaboration is vital in this role. Be ready to discuss how you've worked with cross-functional teams in the past. Highlight any experiences where you partnered with others to enhance customer experience or drive product adoption, showcasing your ability to work within a diverse team.