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For Companies At a Glance
- Tasks: Drive customer success and engagement through proactive initiatives and data-driven processes.
- Company: Join a dynamic global team at S&P Global, focused on client satisfaction.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving product adoption.
- Qualifications: Bachelor's degree and 1-3 years in client-facing roles; strong communication skills required.
- Other info: Be part of an equal opportunity employer that values diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Role
Customer Success Manager, Europe
Grade Level (for internal use): 09
The role sits within a dynamic global team. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. The team develops and executes data‑driven processes to deliver world‑class customer experience. You may focus on migration, onboarding or global strategic accounts.
The Team
It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts.
The Impact
Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts are a key factor in revenue retention and growth.
What’s in it for you
We are looking for someone to grow with the company by evolving your client relationship skills, industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may grow within the Customer Success Team or shift to a more product‑focused role. You will develop skills for relationship management, sales or product specialist roles.
Responsibilities
- Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account teams
- Drive continuous service improvement with the goal of product adoption and usage growth
- Evolve account profiles including affiliations, geographic presence, and business interests through Salesforce
- Educate and spread awareness within the client base about capabilities to increase usage, focusing on distinct users to increase adoption
- Provide platform, product functionality and new release training (on-site or virtual); liaise with product management to relay client feedback
- In partnership with usage analytics, monitor product usage and develop account profiles to support renewal proposals and identify upsell opportunities
- Engage in ongoing learning of the suite of products and services and how they relate to customers
- Understand customer business and market trends; educate clients or connect them with internal experts as needed
- Route enhancement requests from clients to product stakeholders
- Leverage internal sales tools to optimize client engagement (CRM and cadence systems)
What We’re Looking For
- Positive, proactive attitude and ability to work well in teams
- Exceptional listening and the ability to articulate ideas clearly and concisely
- Proven ability to maintain strong relationships with senior client stakeholders and high client satisfaction
- Goal- and action-oriented with strong organizational, multi-tasking and prioritization skills in a fast-paced environment
- Experience in a consultative sales or client-facing role and in handling challenging situations
Basic Qualifications
- Bachelor’s degree required (Finance, Economics or related field preferred)
- Strong MS Office skills (Word, Excel, PowerPoint)
- 1–3 years work experience (2 years in financial services or sales/account management preferred)
- Knowledge of CRM systems (such as Salesforce) or research platforms is advantageous
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global, we deliver deep insights and data and technology solutions that help customers expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You
We offer opportunities to grow your client relationship skills, industry knowledge and product knowledge to help clients get the most value from our solutions. You may evolve within the team or into related roles.
Benefits
Our benefits include health & wellness, flexible downtime, continuous learning, opportunities to invest in your future, family-friendly perks and other enhancements. For more information on benefits by country, visit the benefits page.
Equal Opportunity and Compliance
S&P Global is an equal opportunity employer. All qualified candidates will receive consideration without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process, please email EEO.Compliance@spglobal.com. US candidates: pay attention to applicable posters and nondiscrimination provisions.
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Customer Success Manager, Europe employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Europe
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s products and services. Show us that you understand how they fit into the market and how you can help drive adoption and usage growth.
✨Tip Number 3
Practice your listening skills! During interviews, make sure to listen carefully to the questions and respond thoughtfully. This shows us you value communication, which is key in customer success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Customer Success Manager, Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight any relevant experience in client-facing roles and your ability to drive product adoption and user growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your proactive attitude can contribute to our dynamic team. Be specific about what excites you about this role.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, make sure your application showcases your ability to articulate complex information clearly. Use examples from your past experiences where you've successfully communicated with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at S&P Global
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success management. Understand how to drive product adoption and retention, as well as how to create long-term client engagement. This will help you articulate your ideas clearly and show that you’re ready to hit the ground running.
✨Familiarise Yourself with the Company’s Products
Dive deep into the suite of products and services offered by the company. Knowing the ins and outs of what they provide will allow you to discuss how you can educate clients about these offerings and suggest ways to enhance their experience. It shows initiative and a genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experiences where you successfully managed client relationships or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Teamwork Skills
Since this role involves collaboration with various teams like Marketing and Product, be ready to discuss your experience working in teams. Highlight instances where you’ve contributed to team success and how you’ve effectively communicated with different stakeholders to achieve common goals.
