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For Companies At a Glance
- Tasks: Drive customer success and enhance user experience through proactive engagement and training.
- Company: Join a dynamic global team at S&P Global Market Intelligence.
- Benefits: Enjoy competitive pay, flexible downtime, and continuous learning opportunities.
- Why this job: Make a real impact by helping clients succeed with innovative data solutions.
- Qualifications: Bachelor's degree and 1-3 years in client-facing roles preferred.
- Other info: Be part of a culture that values integrity, discovery, and partnership.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Role
Customer Success Manager, Europe
The Team
It’s a dynamic global team where the work changes daily. You are responsible for a successful customer journey and touch points that create long‑term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data‑driven processes to deliver world‑class customer experience. Your role may focus on migration, onboarding or global strategic accounts.
The Impact
Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts are a key factor in revenue retention and growth.
What’s in it for you
We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market‑leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus towards a more product‑focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles.
Responsibilities
- Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s)
- Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth
- Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force
- Educate and spread awareness within the client‑base about our capabilities to increase usage, leveraging the knowledge of product specialists
- Provide platform, product functionality and new release training (on‑site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis
- In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
- Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
- Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs
- Ensure enhancement requests from clients are routed to product stakeholders
- Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems
What We’re Looking For
- Positive, proactive attitude and ability to work well in teams
- Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
- Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
- Goal and action orientated, with ability to organize, multi‑task and prioritize in a fast‑paced environment
- Experience in a consultative sales or a client‑facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations
Basic Qualifications
- Bachelor’s degree required (Finance, Economics or related field preferred)
- Strong MS Office (Word, Excel, PowerPoint) skills are required
- 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred
- Any knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Recruitment Fraud Alert
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre‑employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (https://www.spglobal.com/content/dam/spglobal/corporate/en/documents/careers/Corp_0525-Recruitment-Fraud-Alert.pdf).
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
Accommodation for Disabilities
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
Job Information
Job ID: 319974
Posted On: 2025-10-07
Location: London, United Kingdom
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Customer Success Manager, Europe employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Europe
✨Tip Number 1
Network like a pro! Reach out to current or former employees at S&P Global Market Intelligence on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s products and services, especially those related to customer success. Show us that you’re not just another candidate but someone who genuinely understands our mission.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you’ll need to articulate complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable with potential questions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Success Manager, Europe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role requires exceptional communication, give examples of how you've effectively communicated complex information in the past. Whether it's through presentations or client interactions, let us know how you keep everyone on the same page.
Demonstrate Your Proactive Attitude: We love a positive and proactive approach! Share instances where you've taken the initiative to improve processes or enhance customer experiences. This will show us you're ready to drive adoption and retention right from the start.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at S&P Global
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to drive product adoption and retention, as well as the importance of building strong relationships with clients. This knowledge will help you articulate your strategies and experiences effectively.
✨Familiarise Yourself with Salesforce
Since managing account profiles in Salesforce is a key responsibility, make sure you're comfortable navigating the platform. If you have experience with CRM systems, be ready to discuss how you've used them to enhance client engagement and track interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific examples from your past roles where you successfully managed client relationships or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Passion for Continuous Learning
The role requires staying updated on product offerings and market trends. Be prepared to discuss how you keep your industry knowledge fresh and how you would educate clients about new features. Highlight any relevant training or certifications you've pursued to demonstrate your commitment to professional growth.
