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For Companies At a Glance
- Tasks: Engage with clients to optimise their use of our powerful business intelligence solutions.
- Company: Join a dynamic team at S&P Global Market Intelligence, a leader in data and technology solutions.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Why this job: Make a real impact by helping businesses make informed decisions with our insights.
- Qualifications: Bachelor's degree in relevant fields and fluency in English and French required.
- Other info: Collaborative culture with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
The Team
Global Insight (GI) team resides within the Risk & Valuations Services unit of the S&P Global Market Intelligence Division, providing powerful business intelligence solutions for applications including global risk and maritime, global international trade and supply chain, shipping intelligence, as well as economic indicators and forecasts. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes.
The Impact
Client Success Managers serve as subject matter experts for our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and recurring business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment.
What’s in it for you
- Client-facing impact: You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
- Empowerment: You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
- Commercial success: You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
- Entrepreneurial, innovative culture: You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy.
- Career growth: Our most successful Client Success Managers master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts.
Responsibilities
- Demonstrations and Training: Provide tailored demonstrations and training sessions to showcase our solutions' value proposition, driving customer usage and product awareness.
- Customer Workflow Optimization: Assist customers in optimizing their workflows with prompt support via telephone, email, and in-person interactions.
- Effective communicator: You continually refine your communication skills so that your delivery is clear, concise, effective, and interactive.
- Results oriented: You can deliver specific business outcomes within a defined deadline to specifications.
- Understanding Client Needs: Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements.
- Self-starter: You are assertive about your learning and career growth and work closely with your manager and peers across the global team to seek what you need to be successful.
- Intellectually curious: You eagerly embrace new concepts and actively seek to make connections between disparate ideas.
- Open collaborator: You participate in the collaboration that allows us to share ideas and information freely across the global network.
- Organized: You make your availability known to your stakeholders, show up on time and prepared to internal and external meetings.
What We’re Looking For
- Preferred Professional Experience: Prior professional experience in the areas of maritime, international trade, army/navy, transportation/logistics, supply chain, economics, country risk, commodities, energy, customer care/support, project management and/or business development are highly preferred.
- Required Education: Bachelor’s degree or higher achievement in logistics, international trade, maritime management, business administration, economics, from an accredited university or comparable curriculum/work experience.
- Required Language: fluent English and French.
Occasional domestic and/or international Business Travel may be required.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Our Mission: Advancing Essential Intelligence.
Our People: We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values: Integrity, Discovery, Partnership.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
Global Hiring and Opportunity at S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Client Success Manager - employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager -
✨Tip Number 1
Network like a pro! Reach out to current or former employees at S&P Global through LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding the company’s products inside out. Dive into S&P Global's solutions and think about how they apply to different industries. This will help you showcase your knowledge and demonstrate how you can add value as a Client Success Manager.
✨Tip Number 3
Practice your communication skills! As a Client Success Manager, you'll need to convey complex ideas clearly. Try explaining S&P Global's services to a friend or family member who knows nothing about them. This will help you refine your delivery and ensure you're ready for any questions during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at S&P Global. So, get that application in and let’s make it happen!
We think you need these skills to ace Client Success Manager -
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Client Success Manager and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight relevant experiences that align with the responsibilities of the role. We love seeing how your background in customer care or project management can help us deliver exceptional service to our clients.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at S&P Global
✨Know Your Solutions Inside Out
As a Client Success Manager, you'll need to be a subject matter expert. Dive deep into the solutions offered by the company and understand their applications in various industries. This will help you confidently showcase their value during the interview.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating complex concepts clearly and concisely. You might even want to prepare a mock demonstration of a solution to show how you would train clients and optimise their workflows.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've tackled challenges or optimised processes. Be ready to discuss how you approached these situations and the outcomes, as this will highlight your critical thinking and creativity.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their mission and how they approach client success. This will allow you to align your answers with what they value most, showing that you're a great fit for their team.
