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For Companies At a Glance
- Tasks: Support clients with technical queries and enhance their experience with our software solutions.
- Company: Join S&P Global, a leader in financial data and technology.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Why this job: Kickstart your career in a fast-paced environment with early responsibility and growth potential.
- Qualifications: Bachelor's degree and a proactive, client-focused attitude required.
- Other info: Be part of a diverse team with excellent career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Client Service Associate – BigDough Solutions role at S&P Global.
About the Role
BigDough Solutions provides an ecosystem of data and software solutions which increase the value of the interactions between institutional investors, broker/dealers and research providers. Our CRM and Events applications connect all the stakeholders. Our comprehensive institutional investor contact and holdings data is relied upon daily by thousands of professionals across the capital markets industry for prospecting and for providing key insights to help better service their clients.
The Impact
We are seeking a junior Client Services Associate to join our dynamic and global Client Success team, where you will provide application and technical support for our global client base. Client Success is a critical function within the business, responsible for helping all clients with any inbound questions or issues. The team ensures a successful customer experience within our product ecosystem with a combination of technical skill and a hands-on approach to solving for the needs of our clients. The right candidate will be client-focused, have great communication and organizational skills, and be able to work independently to resolve client issues. Attention to detail, strong follow-through and a curious, problem-solving disposition are essential for success. This is a demanding, fast-paced environment which requires holiday support on a rotational basis.
What’s In It For You
You will become a subject matter expert in the BigDough Solutions product suite managing a continual stream of client questions and requested training sessions. You will develop your relationship management skills and industry knowledge to help our clients maximize value from our market-leading data and software solutions. Early responsibility and exposure to different types of clients will prepare you for a senior role within the team, or for other career opportunities within the company, such as sales, product development, or product strategy.
Responsibilities
- Handle inbound emails and phone calls from our clients, often requiring product walkthroughs, problem-solving, or internal escalations.
- Maintain professional communication with clients by email, phone, or virtual meetings.
- Assist with incident management for any product-wide incident impacting our clients.
- Case management using Salesforce, as well as JIRA, as our ticketing tool.
- Develop and maintain expertise in the BigDough Solutions product suite, continuously learning about new enhancements and offerings and how they relate to different clients and user personas.
- Work with various internal groups (Product/Service Management, Development, Engagement, Commercial/Sales) in different regions to resolve client queries.
- Document client interactions and share client intel and product feedback with internal stakeholders.
- Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects.
- Support product demonstrations for prospective clients.
What We’re Looking For
Basic Required Qualifications
- Bachelor's degree in relevant field.
- A positive, proactive attitude with the ability to work independently and collaboratively in teams.
- Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment.
- Client focused. Customer service and satisfaction are key priorities for the firm.
- Resourceful, committed, and able to problem-solve with limited direction.
- Excellent interpersonal, written, and verbal communication skills.
Additional Preferred Qualifications
- Previous work experience in a client-facing role.
- Interest in financial markets, data and technology.
- Strong awareness of client confidentiality and data protection risks.
Right To Work Requirements
This role is limited to persons with indefinite right to work in the United Kingdom.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Client Service Associate- BigDough Solutions employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Associate- BigDough Solutions
✨Tip Number 1
Get to know the company inside out! Research BigDough Solutions and S&P Global, so you can speak confidently about their products and values during your interviews. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing common client scenarios with a friend. This will help you articulate your thoughts clearly and handle questions like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at BigDough Solutions.
We think you need these skills to ace Client Service Associate- BigDough Solutions
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Associate role. Highlight your client-facing experience and any relevant skills that match what we're looking for, like communication and problem-solving.
Show Your Enthusiasm: Let your passion for client service and the financial markets shine through in your application. We love candidates who are proactive and eager to learn, so don’t hold back on expressing your interest in the role!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that get straight to the point while showcasing your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at S&P Global
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of BigDough Solutions and its product suite. Familiarise yourself with how their CRM and Events applications work, as well as the types of clients they serve. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Client Service Associate, communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts or walk through a product feature, so being able to communicate effectively will set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved client issues or handled challenging situations. Highlight your resourcefulness and ability to work independently, as these traits are essential for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.