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- Tasks: Engage with clients to understand their needs and enhance product usage.
- Company: Join S&P Global, a leader in FinTech and an inclusive employer.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on meaningful connections.
- Why this job: Make a real impact by fostering client relationships and driving product adoption.
- Qualifications: 4+ years of experience in client engagement or related fields.
The predicted salary is between 55000 - 65000 £ per year.
This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About the Role:
The Enterprise Solutions division at S&P Global supports private equity and venture capital firms by enabling effective data control and driving internal analytics and insights. The division focuses on portfolio analytics, valuations, investor reporting, and on-demand insights into operating metrics, positioning itself as a leader in the FinTech space.
The Client Engagement Team is responsible for proactively fostering meaningful relationships with clients to identify opportunities for leveraging the company's products, ensuring they achieve their objectives and derive maximum value from the services provided. This team acts as the primary point of contact for non-commercial relationship management with clients. We are a highly collaborative group that understands our broader goals and how each member's work plays a vital role in our collective success.
The Impact:
You will interact with senior members of management and c-suite executives at private market firms of all sizes daily via email, phone, and face-to-face meetings. By producing high-quality output and paying close attention to detail, you will directly influence our clients' success. Your ability to be resourceful, solution-oriented, and adaptable will ensure our clients maximize the value of our FinTech solutions, ultimately driving product adoption and long-term partnership growth.
Responsibilities:
- Partnering with clients to understand their needs, objectives, product usage, and overall internal workflows, acting as a supportive and collaborative team player.
- Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements, enhancement requests, and ideas, generating new ideas and thinking outside the box.
- Increasing product adoption and usage among clients by taking the initiative to provide proactive support and guidance.
- Offering transparency to internal stakeholders regarding issues, risks, and opportunities, actively participating in collaborative efforts and team discussions.
- Collaborating with sales to schedule client meetings and demos, seeking ways to work with others and contribute outside of your given tasks.
- Regularly checking in with clients and providing support, determining the best course of action based on clear guidelines and assessing the urgency of client needs.
- Living the S&P Global purpose and values, seeking meaningful connections to your day-to-day work.
All employees are required to work from the office a minimum of 2 days per week.
What We're Looking For:
Basic Required Qualifications: An S&P Global employee at this level would typically have 4+ years of experience in
Client Engagement Lead employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
reportfraud@spglobal.com
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Lead
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. The more people you know, the better your chances of landing that Client Engagement Lead role.
✨Tip Number 2
Prepare for those interviews! Research S&P Global and understand their products and values. Tailor your responses to show how your experience aligns with their mission and how you can help clients maximise value.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've helped clients overcome challenges or improved product adoption. This will demonstrate your resourcefulness and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the S&P Global team.
We think you need these skills to ace Client Engagement Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Lead role. Highlight your experience in client relationships and how you can drive product adoption, as this is key for us at S&P Global.
Showcase Your Communication Skills: Since you'll be interacting with senior management and c-suite executives, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this.
Highlight Collaborative Experience: We value teamwork at StudySmarter, so make sure to mention any collaborative projects you've been part of. Show us how you’ve worked with others to achieve common goals, especially in a client-focused environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at S&P Global
✨Know Your Client Engagement
Make sure you understand the role of a Client Engagement Lead. Familiarise yourself with S&P Global's products and how they benefit clients. Be ready to discuss how you can foster meaningful relationships and drive product adoption.
✨Showcase Your Collaborative Spirit
This role is all about teamwork! Prepare examples of how you've successfully collaborated with others in previous roles. Highlight your ability to work with sales, product management, and clients to achieve common goals.
✨Be Resourceful and Solution-Oriented
Think of specific instances where you've solved problems or provided innovative solutions for clients. This will demonstrate your adaptability and resourcefulness, which are key traits for this position.
✨Prepare for Senior-Level Interactions
Since you'll be interacting with senior management and c-suite executives, practice articulating your thoughts clearly and confidently. Prepare questions that show your understanding of their needs and how you can help them achieve their objectives.