Associate, Visible Alpha Client Support

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the Role:

The Team: Client Support is a rapidly growing global team that provides support to investment professionals on the Visible Alpha platform. Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Sales, Success, Technology, and Content. We value excellence in our work, open communication, and effective collaboration.

Responsibilities and Impact:

• Serve as an integral member of our global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process.
• Become a domain, product, and workflow expert - allowing you to manage issues around data and application logic that require deep investigation.
• Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.
• Escalate product, technical, and data issues to relevant departments with sufficient information on time.
• Create and maintain documents to track internal processes.
• Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.

Basic Required Qualifications:

• Passion for client service domain.
• Understanding of Global Financial Markets and company's financial statements.
• Bachelor's degree in Business, Finance, Economics, Accounting, or Engineering is highly preferred.
• Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.
• Strong analytical and troubleshooting skills - you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure environments.

Additional Preferred Qualifications:

• Master's Degree in Business or Finance is preferred.
• A good team player with the ability to work on their initiative.

Right to Work Requirements: You must have the right to work at the country of proposed employment.

About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What's In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology - the right combination can unlock possibility and change the world.

Our People: We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values: Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you - and your career - need to thrive at S&P Global.

Inclusive Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.