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For Companies At a Glance
- Tasks: Engage with clients to optimise workflows and support their data analysis needs.
- Company: Join S&P Global, a leader in financial intelligence and an inclusive employer.
- Benefits: Enjoy health coverage, flexible time off, continuous learning, and family-friendly perks.
- Why this job: Be part of a dynamic team that empowers clients and drives global markets forward.
- Qualifications: Bachelor's degree in finance or related field; passion for finance and excellent communication skills required.
- Other info: Fluency in European languages is a plus; remote work options available.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About the Role:
Grade Level (for internal use):
07
The Team: Client Services Associates are the first point of contact for our clients. In this role, you'll work directly with clients to help optimise their workflows and streamline their research and data analysis needs. If you're dedicated to providing exceptional client support and have a passion for finance, then this could be the role for you.
The Role: The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Capital Markets, the S&P Capital IQ Pro platform and Office Plug-in.
Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification assessments as part of a rigorous evaluation process that will test your skills and capabilities.
Once certified, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client's workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.
As a member of Client Services, you will serve as a credit specialist for the S&P Capital IQ Pro platform. Working as a team player is very important in this role. Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.
What we're looking for:
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Minimum bachelor's degree in finance/economics/accounting or related field.
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Fresher to 6 months of experience
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Solid knowledge of finance and accounting principles to resolve client questions
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Excellent written and verbal presentation, communication and customer service skills
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Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry
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Ability to effectively multitask, prioritize and work well within a team with a positive, flexible, proactive "can do" attitude
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This role requires European languages (French, German, Spanish)
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What's In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
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Health & Wellness: Health care coverage designed for the mind and body.
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Flexible Downtime: Generous time off helps keep you energized for your time on.
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Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
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Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
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Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
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Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision – https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
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20 – Professional (EEO-2 Job Categories-United States of America), OPRTON203 – Entry Professional (EEO Job Group)#LI-DNI
Associate, Credit Client Services employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Credit Client Services
✨Tip Number 1
Familiarise yourself with the S&P Capital IQ Pro platform. Understanding its features and functionalities will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your finance and accounting principles. Since the role requires solid knowledge in these areas, being able to discuss relevant concepts confidently can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you assist clients can help you articulate your thoughts clearly and show your ability to handle client interactions effectively.
✨Tip Number 4
Network with current or former employees of S&P Global. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Associate, Credit Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance, client services, or related fields. Emphasise any customer service roles and your ability to communicate effectively, as these are key for the Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for finance and client support. Mention specific skills that align with the job description, such as your knowledge of finance principles and your ability to multitask in a team environment.
Showcase Language Skills: If you speak any European languages like French, German, or Spanish, make sure to highlight this in your application. This is a requirement for the role and can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in client-facing roles.
How to prepare for a job interview at S&P Global
✨Know Your Finance Basics
Make sure you brush up on your finance and accounting principles. Since the role involves resolving client questions, having a solid understanding of these concepts will help you demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
As a Client Services Associate, you'll be the first point of contact for clients. Practice articulating your thoughts clearly and confidently, both in writing and verbally. This will show that you can effectively communicate with clients and colleagues alike.
✨Demonstrate Team Spirit
This role requires collaboration with various internal teams. Be prepared to discuss examples of how you've worked well in a team setting, highlighting your positive attitude and flexibility. Employers value candidates who can contribute to a harmonious work environment.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as handling difficult client queries or providing tailored assistance. Practising your responses to these situations will help you feel more confident and ready to impress during the interview.
