Solutions Architect in London

About the Role: The Solutions Architect supports revenue growth and retention within an assigned geographic region by ensuring a positive client experience throughout the entire sales cycle. The incumbent is responsible for ensuring that clients are able to maximize utilization of our products from a content and technical standpoint.

The Impact: The Solutions Architect organization has responsibility for pre‐ and post‐sales client service and is the primary contact of end users of Channels Data Delivery Solutions products (Xpressfeed, API, Cloud Services).

The Team / The Business: Primary problem‐solving challenges for this position revolve around an understanding of the client's business and how S&P Global Market Intelligence (GMI) products can add value to this business, as well as the challenges related to hardware/software installation and training. The ability of the incumbent to solve the myriad problems related to product installation, training and use is critical to success in the position and thus critical to S&P GMI's overall success in growing the business and retaining existing business.

Your Skills: Excellent communication, training and analytical skills. Finance knowledge and/or experience (equities and/or fixed income). Familiarity with cloud services, relational databases and programming languages.

Responsibilities:

• Product Knowledge: Act as a product specialist for S&P GMI's datafeed solutions from a data and delivery standpoint and assist Sales in opportunities so that clients understand what data we have, how to use this, and how to ingest our data. Deploy these feed solutions at client sites, ensure that our software is configured to work with the client's environment, and work with our internal and the client's technical support staff as needed.
• Training: Train clients in the use of our content and platform, ensuring that their specific data and application needs are addressed and that they receive maximum value from their use of these products, increasing the likelihood that they will retain their S&P GMI subscription in future years.
• Revenue Growth: Expand use of our feed solutions within the department that purchased the product and across the company. Gather intelligence and communicate internally to identify opportunities to contribute to revenue retention and growth.
• Product Development: Provide feedback on existing products and participate in the development process of new products. Suggest applications that could enhance the usefulness and value of S&P GMI products based on experience with supporting accounts.
• Eye on competition: Develop information sources on clients, competitors, and prospects, and follow call program standards.
• Customer Experience: Serve as a primary region contact, and thus primary information source, between S&P GMI and clients. This role is responsible for obtaining and organizing information about their applications and content needs, technical environment, developing client contacts, assessing the potential for additional sales in the various accounts, and keeping records of installation and support activities to ensure that a knowledgebase of success/shortfall is maintained and shared with other staff members as a resource for future activities. Activities should be sales‐oriented in the sense that the Solutions Architect is the point person for client contact, communicating with the client on a regular basis and having the opportunity to assess the client's personnel, application, technology and future needs.
• Sales Support: Serve as a primary regional information source for clients about what is available (or may be planned) from S&P GMI and how it might fit their needs. Working with Sales to help qualify and understand the needs of prospective clients.

What We're Looking For:

Required Qualifications:

• Bachelor's degree in Finance, Accounting, Economics, or Business from an accredited institution
• Excellent verbal and written communication skills
• Ability and willingness to travel
• Demonstrated ability to conduct effective training sessions and client presentations

Additional Preferred Qualifications:

• CFA designation or progress toward completion
• Experience with financial data platforms such as Compustat, Capital IQ, SNL, IHS, Trucost, ClariFI, or similar industry‐leading data and solutions
• Proficiency in database query languages like SQL or programming languages such as Python, R, or similar analytical tools
• Fluency in European languages, with particular value placed on French or German language skills

About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. We are committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Our Values: Integrity, Discovery, Partnership.

Benefits: We take care of you, so you can take care of business. Our benefits include health care coverage designed for the mind and body, generous time off, access to resources for career growth, competitive pay, retirement planning, and family-friendly perks.

Global Hiring and Opportunity at S&P Global: We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.