Director, Commercial - Client Lifecycle & Regulatory Solutions in London

We are seeking a dynamic and innovative leader, with an Investment Bank / Capital Markets Operations, Client Onboarding background, to drive engagement and business success across our Counterparty Manager product suite, which includes solutions such as CLM Pro, Onboarding Accelerator, Outreach360, Request for Amendment, KYC Services, and Managed Service offerings. This individual will be responsible for fostering relationships with a broad range of clients across Continental Europe and the Nordics, including banks and buysides, enhancing delivery service, and identifying growth opportunities.

This role requires expertise in managing end-to-end client onboarding and lifecycle processes, including KYC (Know Your Customer) and due diligence procedures. The ideal candidate will explore ways to incorporate the latest technology and AI components to evaluate new and innovative solutions that address customer challenges across the client lifecycle processes.

The Regulatory & Compliance Commercial team focuses on driving growth and expanding our solutions to effectively address our customers' evolving needs. By prioritising creativity and agility, we approach problems with an open mind and adapt to fast-paced environments, making informed decisions that enhance our effectiveness. Collaboration and a client-centric approach are fundamental to our culture, enabling us to work efficiently with stakeholders to deliver exceptional service and foster long-term partnerships.

Responsibilities and Impact:

• Lead and manage bank and buyside client relationships across Continental Europe and the Nordics by building strong rapport and understanding their unique needs and strategic goals, fostering long-term partnerships.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to deliver customised solutions that effectively address client requirements and drive sustainable business growth.
• Identify and pursue new opportunities within the financial services sector by leveraging market insights and client feedback to ensure competitiveness and responsiveness to industry trends.
• Track revenue against forecasts to provide an accurate performance representation, facilitating alignment with growth targets and enabling informed decision-making.
• Utilise creative problem-solving skills and demonstrate agility to address client challenges and swiftly pivot in response to changing market conditions, developing innovative strategies and solutions that enhance client satisfaction and improve retention rates while ensuring the organisation remains adaptable and proactive.
• Lead workshops to gather business requirements, challenge working group members on solution implementation, and collaborate with project and product development teams to design effective solutions aligned with client needs and regulatory compliance across various customer segments.

Basic Required Qualifications:

• 5-7 years of experience in client onboarding or client lifecycle roles within the financial services industry, with managerial experience and familiarity with KYC and regulatory compliance requirements as a plus.
• Strong analytical skills to interpret market data and client feedback for informed strategic decision-making.
• Excellent communication and interpersonal skills, demonstrated through a track record of building and maintaining relationships with clients and colleagues.
• Proven ability to lead projects effectively and drive results in a collaborative environment.

Additional Preferred Qualifications:

• Growth Mindset: Embrace challenges and view failures as learning opportunities, consistently seeking ways to improve and innovate.
• Creativity and Agility: Approach problems with an open mind, generating unique solutions that align with client needs and market trends while exhibiting flexibility and adaptability in fast-paced environments to make informed decisions.
• Client-Centric Approach: Prioritise client needs to ensure exceptional service delivery and cultivate long-term partnerships.
• Language Skills: Fluency in one of French, Spanish or Italian a plus but not essential.

Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energised.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal.