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For Companies At a Glance
- Tasks: Engage with customers to ensure they get the most from our solutions and build strong relationships.
- Company: Join S&P Global Energy, a leader in energy and commodities markets.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving product adoption.
- Qualifications: Fluent in French and English with 3 years of relevant experience.
- Other info: Be part of a diverse team committed to innovation and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
About the Role:
The Team: You will be part of the EMEA Customer Excellence team at S&P Global Energy. Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
Responsibilities and Impact:
- Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
- Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
- Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
- Monitor customer usage data/customer health to identify opportunities for further engagement and value creation.
- Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success.
- Be the voice of the customer to continue improving their experience.
- Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
- Proactive Support: Anticipate customer challenges and address them before they escalate.
- Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
- Promptly and accurately capturing customer engagement activities in Salesforce and Gainsight.
Basic Required Qualifications:
- Fluency in both French and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
- 3 years relevant experience and/or at least 5 years industry experience.
- First class presentation and software demo skills.
- Proficiency in Gainsight, Salesforce or similar is an advantage.
- Industry knowledge (energy, commodities, finance) is an advantage.
- Proven ability to manage multiple accounts and projects simultaneously.
- Ability to work as an integral part of a diverse and geographically dispersed team.
- Ability to travel to meet clients.
About S&P Global Energy: At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value.
Our Mission: Advancing Essential Intelligence.
Our People: We are more than 35,000 strong worldwide—so we are able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values: Integrity, Discovery, Partnership.
Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.
Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Customer Sucess Manager (Fluent French) in London employer: S&P Global Inc.
Contact Detail:
S&P Global Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sucess Manager (Fluent French) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at S&P Global Energy on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success roles. Think about how your past experiences align with the responsibilities listed in the job description. We want to see you shine, so practice articulating your thoughts clearly!
✨Tip Number 3
Show off your language skills! Since fluency in French and English is essential, be ready to demonstrate your proficiency during the interview. You could even prepare a short presentation in both languages to showcase your communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the S&P Global Energy team. Let’s get you that interview!
We think you need these skills to ace Customer Sucess Manager (Fluent French) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your journey and what excites you about this role.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager position. Highlight your experience in customer engagement and how it aligns with our mission at S&P Global Energy. We love seeing how you can add value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at S&P Global Inc.
✨Know Your Customer
Before the interview, take some time to research S&P Global Energy and their customer base. Understand their products and services, especially in the energy sector. This will help you demonstrate your knowledge and show how you can add value to their customers.
✨Showcase Your Language Skills
Since fluency in French and English is essential for this role, be prepared to switch between the two languages during the interview. Practice discussing your experiences and skills in both languages to showcase your proficiency and comfort level.
✨Demonstrate Proactive Engagement
Think of examples from your past experience where you proactively engaged with customers to solve problems or enhance their experience. Be ready to share these stories, as they will highlight your ability to anticipate customer needs and build strong relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Prepare by thinking through potential situations you might face in the role and how you would address them, focusing on your approach to customer success.