At a Glance
- Tasks: Engage with clients, drive product adoption, and identify growth opportunities.
- Company: Join S&P Global Market Intelligence, a leader in data and technology solutions.
- Benefits: Health coverage, generous time off, continuous learning, and competitive pay.
- Other info: Dynamic work environment with a focus on career growth and equity.
- Why this job: Make a real impact by helping clients maximise their platform value.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 35000 - 45000 £ per year.
Our Customer Success function is an established segment of the Sales team at With Intelligence, working closely alongside Account Management, New Business, Product & support. This team is responsible for driving adoption, engaging with clients, and improving the health of accounts to deliver measurable retention and growth. As part of the Key Accounts team, you will work with senior stakeholders at leading firms in the alternative asset management space, acting as their day‑to‑day contact advising on how to maximize the value from the platform and proactively finding opportunities to expand their use case.
The ideal candidate is passionate about customer engagement, possesses excellent communication skills, and appreciates how good data discipline underpins success.
Responsibilities- Engage directly with clients throughout their subscription term, building rapport and trust.
- Build deep understanding of client workflows, priorities and success metrics, translating them into actionable success plans.
- Provide tailored onboarding and training product demonstrations.
- Become the key contact for any product‑related queries.
- Proactively drive product adoption using data and insights to identify trends, risks and opportunities.
- Strategically identify, explore and push through upsell/cross‑sell opportunities.
- Report all feedback to the Account Manager and in CRM systems, while collaborating with Product to inform roadmap priorities.
- Strong verbal and written communication skills, able to build rapport with senior and technical stakeholders.
- Ability to manage complex accounts with multiple use cases while maintaining attention to detail.
- Confident presenting to groups and facilitating training sessions (both in‑person and virtual).
- Data‑driven approach, confident manipulating multiple sources of usage data to inform strategy.
- Commercially minded with the ability to understand client needs and link them to product solutions.
- Experience in financial services/asset management is a plus but not required.
At S&P Global Market Intelligence – a division of S&P Global – we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?- Health & wellness coverage designed for the mind and body.
- Generous time off to keep you energized.
- Continuous learning resources to grow your career.
- Competitive pay, retirement planning, a continuing education program, company‑matched student loan contribution, and financial wellness programs.
- Family‑friendly perks including discounts and referral incentives.
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to.
Customer Success Executive in London employer: S&P Global Inc.
At S&P Global Market Intelligence, we pride ourselves on fostering a dynamic work culture that prioritises employee well-being and professional growth. As a Customer Success Executive, you will benefit from generous time off, comprehensive health and wellness coverage, and continuous learning resources, all while engaging with senior stakeholders in the alternative asset management space. Our commitment to equity and sustainability ensures that you will be part of a team making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at S&P Global Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like S&P Global Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to S&P Global Inc.:Your cover letter is your chance to shine! Tell us why you want to work at S&P Global Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at S&P Global Inc.!
How to prepare for a job interview at S&P Global Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
