At a Glance
- Tasks: Engage with clients, provide solutions, and learn about commodity markets.
- Company: Join a leading global provider of energy data and analytics.
- Benefits: Health coverage, flexible time off, and continuous learning opportunities.
- Other info: Be part of a diverse team with fantastic growth opportunities.
- Why this job: Kickstart your career in a dynamic environment with real-world impact.
- Qualifications: BSc or BA degree, strong communication skills, and interest in financial markets.
The predicted salary is between 25650 - 31350 £ per year.
The S&P Global Energy Commercial and CX Graduate Program journey begins with an intensive 5-week onboarding in our London office. The 3-months thereafter will be part of the EMEA Customer Success Team, focusing on building a foundational knowledge of the commodity markets, developing essential business-related skills while learning about various S&P Global Energy data, research and analytical products.
With Customer Success, you would be a primary contact for clients, providing solutions to their requests in a timely, professional and courteous manner and providing training on S&P Global Energy products through virtual and onsite visits. The program will consist of rotations to customer success, sales, channel management and marketing functions. This will enable each graduate to gain a holistic perspective of the business. Combined with on-the-job learning, graduates must complete and pass certification milestones along with a rigorous evaluation process that will test and stretch their skills and capabilities.
As you progress through the program, you will have the opportunity to support the sales team and ultimately generate additional revenue that helps to grow our business. You will be offered the opportunity to assist S&P Global Energy in achieving its mission of being one of the leading providers of the highest quality price assessments and analytical information to the world’s financial and commodity markets.
What’s in it for you:
- You will join as a member of a cohort of Commercial and CX Associates.
- You will be introduced to world-class experts in various commodities including former chief economists, traders and risk managers.
- You will also be enrolled in an e-learning curriculum, providing foundational knowledge about the technical aspects of various commodities and market.
- Throughout the program you will learn how to use tools including S&P Global Energy-Platts, CERA and HORIZON products, Excel add-ins and CRM systems.
- You will get the opportunity to work with a broad range of clients including governments, investment banks, commodity trading houses, major oil and gas companies, hedge funds and industry.
Career paths after the 18-month initial phase of the program include: Regional Sales Specialist, Sales, Customer Success.
Responsibilities:
- Help clients understand how to navigate and extract useful data from the S&P Global Energy product range.
- Liaise with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
- Proactively reach out to clients for face-to-face/virtual training.
- Conduct research about important issues at the forefront of energy and commodity markets and present this to colleagues.
- Support sales teams with research and proposals.
- Build account overviews and plans to support strategic sales teams.
- Create marketing materials for commercial culture initiatives and future graduate cohorts.
- Getting involved in special project initiatives where determined necessary by management.
Requirements:
- Ability to join a class of new hires in late February 2027, BSc or BA degree, or equivalent.
- Fluent command of English is a prerequisite.
- Proficiency in additional languages is highly desirable, particularly French, Italian, Spanish, or Portuguese.
- Strong presentation and communication skills.
- Good PC skills including the Microsoft Office product range.
- Well versed in Excel.
- Ability to effectively multi-task and work independently.
- Willingness to learn and take on a wide variety of tasks.
About S&P Global Energy:
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction.
Our Values: Integrity, Discovery, Partnership.
Benefits:
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energized for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, and financial wellness programs.
- Family Friendly Perks: S&P Global has perks for your partners and little ones, too.
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Commercial and CX Graduate Associate in London employer: S&P Global, Inc.
S&P Dow Jones Indices is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the thriving UK & EMEA wealth sector. Our commitment to excellence is matched by our competitive benefits package, making us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial and CX Graduate Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at S&P Global, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like S&P Global, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial and CX Graduate Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to S&P Global, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at S&P Global, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at S&P Global, Inc.!
How to prepare for a job interview at S&P Global, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
