At a Glance
- Tasks: Support clients with tailored solutions and training in supply chain intelligence.
- Company: Join a global leader in energy and commodities market intelligence.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Other info: Collaborative culture with excellent career growth potential.
- Why this job: Make a real impact by helping businesses optimise their operations.
- Qualifications: Experience in supply chain, logistics, or customer support is preferred.
The predicted salary is between 54000 - 66000 £ per year.
About the Role:
The Supply Chain Intelligence (SCI) team resides within the S&P Global Energy Division, providing powerful business intelligence solutions for applications including global risk and maritime, global international trade and supply chain, shipping intelligence, as well as economic indicators and forecasts. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes.
The Impact:
Client Success Managers serve as subject matter experts for our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and recurring business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment.
What’s in it for you:
- Client-facing impact: You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
- Empowerment: You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
- Commercial success: You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
- Entrepreneurial, innovative culture: You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy.
- Career growth: Our most successful Subject Matter Experts master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts.
Responsibilities:
- Demonstrations and Training: Provide tailored demonstrations and training sessions to showcase our solutions’ value proposition, driving customer usage and product awareness.
- Customer Workflow Optimization: Assist customers in optimizing their workflows with prompt support via telephone, email, and in-person interactions.
- Effective communicator: You continually refine your communication skills so that your delivery is clear, concise, effective, and interactive.
- Results oriented: You can deliver specific business outcomes within a defined deadline to specifications.
- Understanding Client Needs: Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to manage client and prospective requests, channel feedback, and improve products and processes to better meet customer requirements.
- Self-starter: You are assertive about your learning and career growth and work closely with your manager and peers across the global team to seek what you need to be successful.
- Intellectually curious: You eagerly embrace new concepts and actively seek to make connections between disparate ideas.
- Open collaborator: None of our colleagues have become successful in a vacuum. You participate in the collaboration that allows us to share ideas and information freely across the global network.
- Organized: You make your availability known to your stakeholders, show up on time and prepared to internal and external meetings.
What We’re Looking For:
Prior professional experience in the areas of maritime, international trade, transportation/logistics, supply chain, economics, country risk, commodities, energy, customer care/support, project management and/or business development are highly preferred. Required Language: fluent English; fluency in additional languages is a plus. Occasional domestic and/or international business travel may be required.
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Client Support Subject Matter Expert - Supply Chain Intelligence EMEA in London employer: S&P Global, Inc.
S&P Dow Jones Indices is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the thriving UK & EMEA wealth sector. Our commitment to excellence is matched by our competitive benefits package, making us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Subject Matter Expert - Supply Chain Intelligence EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at S&P Global, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like S&P Global, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Subject Matter Expert - Supply Chain Intelligence EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to S&P Global, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at S&P Global, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at S&P Global, Inc.!
How to prepare for a job interview at S&P Global, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
