At a Glance
- Tasks: Deliver exceptional client experiences and build long-term relationships with delegates and sponsors.
- Company: Join S&P Global Market Intelligence, a leader in data and technology solutions.
- Benefits: Enjoy competitive pay, flexible time off, and resources for continuous learning.
- Other info: Dynamic role with opportunities for travel and professional development.
- Why this job: Make a real impact by enhancing client service and driving business growth.
- Qualifications: Experience in client service, excellent communication skills, and a passion for customer satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
Overview
The Client Services Manager (Grade Level 08) delivers an exceptional client experience across the Women’s Summits portfolio.
The role focuses on delegate retention, growth, and long-term client loyalty by building trusted relationships with delegates, sponsors, and internal stakeholders.
It includes continuous review and optimization of client service processes and maximizing the use of CRM systems, AI, automation, and other digital tools to streamline workflows, enhance communication, and enable the team to deliver proactive, high-quality service.
The successful candidate combines outstanding customer service with a commercial mindset, using data and technology to exceed client expectations while supporting delegate retention, business growth, and operational excellence.
Responsibilities
- Develop a deep understanding of our event clients’ organizational structure and business needs.
- Build long-term relationships with delegate attendees and act as the go-to person for delegate inquiries; ensure client objectives are met through continual follow-up and efficient responses.
- Be knowledgeable about each event to answer questions regarding the event from attendees.
- Be commercially aware, identifying and communicating opportunities that drive delegate attendance, maximize sponsorship success, and strengthen client retention.
- Continuously improve the client service experience by identifying opportunities to streamline processes and enhance efficiency through AI and automation.
- Manage the Summits Inbox, responding to and redirecting all inquiries within 24 hours.
- Proactively provide confirmed delegates with information such as hotel details, travel updates, and event features.
- Be the main contact for delegate conversion, working with marketing to develop the communication plan for each event.
- Attend events and be the main point of contact for delegate support.
- Promptly manage, execute, and track attendee changes for any ticket holders (excluding sponsors).
- Monitor activity tickets with marketing and operations to ensure adequate ticket availability.
- Lead on rooming for each Women’s Summit, coordinating with Sponsorship and Operations to meet all delegate and sponsor rooming requirements and minimize attrition.
- Work closely with marketing and operations to ensure coordinated efforts and an optimized client experience for delegates.
- Support Sales by providing leads and upsell opportunities and escalating significant issues or feedback themes.
- Oversee Bizzabo vs Salesforce ticket reconciliation.
- Support accounts to ensure correct billing of invoices for tickets.
Requirements
- Experience in a client service or customer-facing role.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Proven ability to multi-task and manage multiple priorities.
- Passion for providing excellent customer service and exceeding client expectations.
- Ability to build trust with internal and external stakeholders.
- Positive, can-do attitude; process-oriented mindset.
- Travel required to onsite events.
- Experience with Microsoft Word, Excel & Outlook.
- Experience with Salesforce, Pardot, Bizzabo, Monday. com, Swapcard preferred.
- Willing to work US hours when required to meet business needs.
- About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global, we deliver accurate, deep, and insightful information.
Our team provides leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www. spglobal. com/marketintelligence.
- What’s In It For You? / Benefits
- Our
Mission: Advancing Essential Intelligence.
Our
People: We’re more than 35,000 strong worldwide, driven by curiosity and a belief that Essential Intelligence can help build a more prosperous future.
We are committed to a more equitable future and to helping customers find sustainable ways of doing business.
Benefits include
- Health & Wellness: healthcare coverage designed for the mind and body.
- Flexible Downtime: Generous time off.
- Continuous Learning: Resources to grow your career and learn new skills.
- Invest in Your Future: Competitive pay, retirement planning, and student loan support where available.
- Family Friendly Perks: Benefits for partners and dependents.
- Other perks: Retail discounts and referral incentives.
- Global Hiring and
Opportunity: We are committed to fairness, transparency, and merit in hiring, with a focus on diversity of perspectives and collaboration.
- Recruitment
- Fraud
Alert: Do not respond to suspicious emails; report any suspected fraud to .
Equal Opportunity Employer
S&P Global is an equal opportunity employer.
Qualified candidates will receive consideration without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
If you need an accommodation during the application process due to a disability, please email .
- US Candidates
- Only: Know
- Your
Rights: Workplace discrimination is illegal.
- Additional
- EEO-2 Job
Categories: United States of America; This site is for former employees seeking opportunities.
Redeployment is suggested when applying.
This content remains part of the job description and should be kept intact for compliance and reference.
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Client Services Manager - WS Delegate Support in London employer: S&P Global Inc.
S&P Global is an exceptional employer that prioritises a people-first approach, fostering a collaborative and innovative work culture within the People Platforms team. Employees benefit from comprehensive health and wellness programmes, generous time off, and continuous learning opportunities, all designed to support personal and professional growth. Located in a dynamic environment, S&P Global also offers unique family-friendly perks and a commitment to inclusivity, making it an ideal place for talented individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager - WS Delegate Support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at S&P Global Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like S&P Global Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager - WS Delegate Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to S&P Global Inc.:Your cover letter is your chance to shine! Tell us why you want to work at S&P Global Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at S&P Global Inc.!
How to prepare for a job interview at S&P Global Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
