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- Tasks: Build strong relationships with dealer partners and provide virtual support for automotive products.
- Company: automotiveMastermind is a leader in predictive analytics for the automotive industry, transforming data into insights.
- Benefits: Enjoy health coverage, flexible time off, continuous learning resources, and family-friendly perks.
- Why this job: Join a dynamic team that values collaboration and offers opportunities for personal and professional growth.
- Qualifications: 2+ years in sales or account management, preferably in automotive retail, with strong communication skills.
- Other info: Hybrid work model with a minimum of two office days per week.
The predicted salary is between 28800 - 43200 £ per year.
Location: London, CAN
Time Type: Full time
Posted On: Posted 4 Days Ago
Job Requisition ID: 309100
About the Role:
Part of automotiveMastermind’s success is attributed to our unique culture. The Dealer Relations Representative will embody this philosophy and act as the bridge between automotiveMastermind and our dealer partners. This position focuses on Retention and Account Management, building strong relationships, solving problems, and working closely with dealers to understand their needs. This role requires collaboration within the team and with different teams, attention to detail, professionalism, and confidence in working directly with owners and upper management of our dealer partners.
A Successful Dealer Relations Representative Will:
- Be responsible for Virtual Support of our Incentive Advantage and Remote-Supported Products for a portfolio of dealerships throughout the United States.
- Conduct monthly KDM Meetings to review ROI, marketing settings, and discounts.
- Execute launch planning, manage product implementation, and deliver initial and ongoing training through regular monthly performance visits.
- Be the first point of contact for our Dealer Partners, handle issues, and follow up on escalated matters.
- Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships.
- Have an in-depth understanding of product functionality and related services as well as an overview of the technical functionality to train effectively.
- Serve multiple markets and report to the Senior Director, Commercial Operations.
- Participate in team meetings, best practices (playbooks), and overall skill development exercises.
Who You Are:
- 2+ years of professional experience in sales or account management with a background in automotive retail.
- Significant experience with CRM tools and comfort with technology.
- Ability to think quickly and handle ambiguity.
- Excellent oral and written communication skills, demonstrating business and financial acumen.
- Able to establish rapport and develop meaningful relationships with clients.
- Effective negotiation skills, finding win-win solutions.
- Proactively solicit feedback, ask clarifying questions, and resolve issues non-confrontationally.
- Ability to work as part of a larger team and independently to schedule and prioritize work.
- Regularly assess personal performance and adapt work to achieve better results.
Where You Will Be:
This position is based in our London, ON office. We work a hybrid schedule with a current minimum of two team-wide designated days in the office.
About automotiveMastermind:
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. We believe that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City.
What We Do:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. We help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized.
- Continuous Learning: Access to resources for career growth and skill development.
- Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs.
- Family Friendly Perks: Benefits for partners and children.
- Beyond the Basics: Retail discounts and referral incentive awards.
Equal Opportunity Employer: S&P Global is an equal opportunity employer. All qualified candidates will receive consideration without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, or any other status protected by law.
Dealer Relations Representative employer: S&P Global, Inc.
Contact Detail:
S&P Global, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer Relations Representative
✨Tip Number 1
Familiarise yourself with automotiveMastermind's products and services. Understanding their predictive analytics and marketing automation solutions will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of automotiveMastermind on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in sales or account management, particularly in the automotive sector. Be ready to share specific examples of how you've built relationships and solved problems for clients, as this is crucial for the Dealer Relations Representative role.
✨Tip Number 4
Showcase your familiarity with CRM tools and technology during any discussions. Highlighting your comfort with these systems will reassure the hiring team that you can quickly adapt to their processes and contribute effectively from day one.
We think you need these skills to ace Dealer Relations Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Dealer Relations Representative position. Understand the key responsibilities and required skills, such as account management and relationship building, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in sales or account management, particularly in the automotive retail sector. Use specific examples to demonstrate how you've successfully built relationships and solved problems in previous roles.
Showcase Communication Skills: Since excellent oral and written communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful negotiations or client interactions.
Tailor Your Application: Customise your CV and cover letter to align with automotiveMastermind's values and culture. Mention your familiarity with CRM tools and technology, and express your enthusiasm for working collaboratively within a team while also being able to work independently.
How to prepare for a job interview at S&P Global, Inc.
✨Know Your Product Inside Out
As a Dealer Relations Representative, you'll need to have a deep understanding of the products and services offered. Be prepared to discuss how these can benefit the dealerships you’ll be working with. Familiarise yourself with the technical aspects and be ready to answer any questions about product functionality.
✨Demonstrate Relationship-Building Skills
This role is all about building strong relationships with dealer partners. During the interview, share examples of how you've successfully established rapport in previous roles. Highlight your ability to communicate effectively and resolve issues non-confrontationally.
✨Showcase Your Problem-Solving Abilities
The job involves handling issues and following up on escalated matters. Prepare to discuss specific instances where you've identified problems and implemented solutions. This will demonstrate your proactive approach and ability to think quickly under pressure.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to assess your negotiation skills and ability to handle client interactions. Practice common scenarios you might face as a Dealer Relations Representative, focusing on finding win-win solutions and maintaining professionalism.
