Client Success Manager

About the Role:

The Team: Global Insight (GI) team resides within the Risk & Valuations Services unit of the S&P Global Market Intelligence Division, providing powerful business intelligence solutions for applications including global risk and maritime, global international trade and supply chain, shipping intelligence, as well as economic indicators and forecasts. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations make better business decisions to support diverse business outcomes.

The Impact: Client Success Managers serve as subject matter experts for our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and recurring business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment.

What’s in it for you:

• Client-facing impact: You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
• Empowerment: You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
• Commercial success: You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
• Entrepreneurial, innovative culture: You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy.
• Career growth: Our most successful Client Success Managers master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts. We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities. Many of our alumni have progressed their careers into areas such as product management and sales.

Responsibilities:

• Demonstrations and Training: Provide tailored demonstrations and training sessions to showcase our solutions' value proposition, driving customer usage and product awareness.
• Customer Workflow Optimization: Assist customers in optimizing their workflows with prompt support via telephone, email, and in-person interactions.
• Effective communicator: Continually refine your communication skills so that your delivery is clear, concise, effective, and interactive.
• Results oriented: Deliver specific business outcomes within a defined deadline to specifications.
• Understanding Client Needs: Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements.
• Self-starter: Assertive about learning and career growth and work closely with your manager and peers across the global team to seek what you need to be successful.
• Intellectually curious: Eagerly embrace new concepts and actively seek to make connections between disparate ideas. Follow current events and trends and use our solutions to quantify and contextualize business headlines.
• Open collaborator: Collaborate across the global network, sharing ideas and information freely to keep advancing knowledge and ideas.
• Organized: Make your availability known to stakeholders, show up on time, and be prepared for internal and external meetings.

What We’re Looking For:

• Preferred Professional Experience: Prior professional experience in maritime, international trade, transportation/logistics, supply chain, economics, country risk, commodities, energy, customer care/support, project management and/or business development.
• Required Education: Bachelor’s degree or higher in logistics, international trade, maritime management, business administration, economics, or a comparable curriculum/work experience.
• Required Language: Fluent English; fluency in French and/or Spanish is a plus. Occasional domestic and/or international business travel may be required.

About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Our Mission: Advancing Essential Intelligence. Our People: We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. We’re committed to a more equitable future and helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership.

Benefits: We provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off to keep you energized.
• Continuous Learning: Access a wealth of resources to grow your career and learn new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Benefits for partners and children with best-in‑class options.
• Beyond the Basics: Retail discounts to referral incentive awards—small perks that make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries.

Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring we attract and retain top talent.

Equal Opportunity Employer: We are an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.