Client Services Associate, Trade Processing in City of London

Client Services Associate, Trade Processing in City of London

City of London Full-Time 30000 - 50000 £ / year (est.) No working from home possible
S&P Global Inc.

At a Glance

  • Tasks: Support clients with trade processing and operational queries while collaborating with global teams.
  • Company: Join OSTTRA, a dynamic joint venture in financial technology.
  • Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
  • Other info: Great career growth potential in a fast-paced, innovative environment.
  • Why this job: Be the face of client services and make a real impact in financial markets.
  • Qualifications: Strong communication skills and a client-focused mindset are essential.

The predicted salary is between 30000 - 50000 £ per year.

* Build trusted client relationships as the face of the global Client Services team.* Manage and resolve operational queries related to access management, trade message workflows, configuration change requests, and errors and exceptions. You will partner closely with internal teams to ensure prompt and complete resolution.* Conduct testing and troubleshooting; escalating complex and critical issues to Technology for deep-dive analysis.* Communicate incident status to clients, client enhancement requests to internal Product and Technology teams;* Act as an escalation point or a single point of contact for certain initiatives, services or projects from a Client Services perspective* Deliver productive training and demonstrations to both new clients and team members, in person or through online communication tools.* Provide onboarding and user acceptance testing support by configuring platforms for key trade capture and messaging workflows, and user access.* Coordinate across the global Client Services team to ensure consistent, positive client outcomes.* Participate in various initiatives and projects through testing system enhancements, identifying and tracking issues, and collaborate across Product and Technology teams for successful delivery.* Communication: You must have strong communication skills—you write, speak, and present clearly and effectively.* Problem-Solving: You are a good listener, think critically, and can analyze information to solve problems.* Client Focus: You are dedicated to providing a positive client experience and understand the impact of your actions on both internal and external partners.* Organisational Agility: You can handle multiple tasks, manage priorities, and thrive in a fast-paced environment.* Detail-Oriented: You have a high level of accuracy and pay close attention to detail.* Risk Awareness: You understand and prioritize client confidentiality and data security.* Tech Literacy: You are comfortable using basic software tools, including text editors and spreadsheet functions. Advanced spreadsheet skills or familiarity with the basics of how software is built (Software Development Lifecycle concepts) is a plus.* English Fluency: Fluency in English is essential. Proficiency in another language is a plus.* Industry Experience: Prior experience in the Financial Services industry or working with software and technology systems is a plus.* Financial Knowledge: Familiarity with financial markets, OTC derivatives, credit management, or post-trade processing is a plus.* Health & Wellness: Health care coverage designed for the mind and body.* Flexible Downtime: Generous time off helps keep you energized for your time on.* Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.* Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.* Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.* Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. #J-18808-Ljbffr

Client Services Associate, Trade Processing in City of London employer: S&P Global Inc.

OSTTRA is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture that fosters collaboration across global teams. With comprehensive health and wellness benefits, generous time off, and continuous learning opportunities, employees are empowered to thrive both personally and professionally. Joining OSTTRA means being part of a pioneering firm in financial technology, where your contributions directly impact the efficiency of global financial markets.

S&P Global Inc.

Contact Details:

S&P Global Inc. Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Client Services Associate, Trade Processing in City of London

Tap into Campus Networks

If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.

Get Certified

Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.

Connect on Professional Platforms

Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.

Apply Directly and Be Proactive

Don’t shy away from reaching out directly to firms like S&P Global Inc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.

We think you need these skills to ace Client Services Associate, Trade Processing in City of London

Communication Skills
Problem-Solving Skills
Client Focus
Organisational Agility
Attention to Detail
Risk Awareness
Tech Literacy

Some tips for your application 🫡

Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.

Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to S&P Global Inc..

Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.

Research and Reflect:Before hitting that 'apply' button on S&P Global Inc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!

How to prepare for a job interview at S&P Global Inc.

Brush Up on Financial Analysis Skills

Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with S&P Global Inc..

Prepare for Case Studies

Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.

Show Your Passion for Finance

Since this is a full-time position, employers at S&P Global Inc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.

Network with Industry Professionals

Before your interview, reach out to current or former S&P Global Inc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.