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- Tasks: Lead operations across a multi-site QSR estate and drive performance.
- Company: High-growth, owner-led QSR operator with a dynamic culture.
- Benefits: Six-figure salary, bonus, and comprehensive benefits package.
- Other info: Opportunity to develop high-performing teams and drive operational excellence.
- Why this job: Shape strategy and influence the future of a thriving business.
- Qualifications: Proven leadership experience in QSR or high-volume hospitality.
The predicted salary is between 100000 - 120000 £ per year.
SP Executive Search is supporting a high-growth, multi-site QSR operator in the search for an outstanding Director of Operations to lead performance across a large, complex UK estate. This is a pivotal, board-facing role within an entrepreneurial, owner-led business, offering real scope to shape strategy, drive performance and influence the future direction of the organisation.
The Role:
- Lead operational performance across a multi-site, geographically dispersed estate
- Own delivery across key metrics including sales, profitability, customer experience and brand standards
- Develop and execute a high-impact operations strategy aligned to growth plans
- Lead, coach and develop a senior operational structure, driving capability and succession
- Embed a high-performance, values-led culture across all regions
- Drive consistency and excellence across both established and newly integrated sites
- Oversee major initiatives including refurbishments, capital investment and operational innovation
- Partner cross-functionally with Finance, HR, Property and senior leadership
- Maintain strong field presence, regularly engaging with teams across the estate
What You’ll Bring:
- Must have proven director or senior level operations leadership experience within QSR or high-volume multi-site hospitality
- Track record of delivering commercial growth and operational excellence at scale
- Strong P&L ownership with a clear understanding of cost control, labour optimisation and margin delivery
- Experience operating within complex, fast-paced, multi-region environments
- Ability to balance strategic thinking with hands-on execution
- Strong leadership capability, with experience building and developing high-performing teams
- Credible, engaging communicator able to influence at all levels
- Resilient, energetic and commercially sharp with a bias for action
SP Exec is a recruitment partner supporting mid, senior and executive hires across the hospitality sector.
Director of Operations in Telford employer: SP Executive Search
Contact Detail:
SP Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in Telford
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, especially in the QSR space. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out for informational chats – you never know who might have the inside scoop on job openings.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in building high-performing teams and driving operational excellence. Share specific examples of how you've influenced strategy and improved performance in previous roles.
✨Tip Number 3
Be ready to discuss metrics! Since this role is all about delivering on key performance indicators, come prepared to talk numbers. Whether it’s sales growth or customer satisfaction scores, having concrete data to back up your achievements will make you stand out.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it shows you’re serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Director of Operations in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Operations. Highlight your experience in QSR and multi-site management, showcasing how you've driven performance and growth in similar environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved operational performance in the past.
Showcase Your Leadership Style: We want to know how you lead! In your application, give us insights into your leadership approach and how you've developed high-performing teams. This is key for a board-facing role like this one.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at SP Executive Search
✨Know Your Numbers
As a Director of Operations, you'll need to demonstrate your understanding of P&L management. Brush up on key metrics like sales growth, cost control, and margin delivery. Be ready to discuss specific examples from your past roles where you successfully drove commercial growth.
✨Showcase Your Leadership Style
This role requires strong leadership capabilities. Prepare to share your approach to building and developing high-performing teams. Think of examples where you've coached senior operational staff or embedded a values-led culture in your previous positions.
✨Be Ready for Strategic Discussions
Expect questions about your strategic thinking and execution. Have a clear vision of how you would develop and execute an operations strategy aligned with growth plans. Bring insights into how you’ve balanced hands-on execution with long-term planning in complex environments.
✨Engage with Real Scenarios
Prepare for situational questions that test your problem-solving skills. Think about major initiatives you've overseen, such as refurbishments or operational innovations. Be ready to discuss how you partnered cross-functionally with other departments to achieve success.