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- Tasks: Lead and elevate multiple pub sites, ensuring top-notch service and operations.
- Company: Join a leading hospitality brand with a strong national presence.
- Benefits: Competitive salary, car allowance, bonus, and great benefits.
- Why this job: Make a real impact in the hospitality industry while driving performance and guest satisfaction.
- Qualifications: Experience in multi-site management and strong commercial acumen required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 55000 - 65000 £ per year.
SP Executive Search is seeking an experienced Operations Manager to join a leading hospitality business (pubs) with strong national presence. This role suits a commercially minded operator who thrives on driving performance, elevating guest experience, and leading multiple sites to success.
We are looking for an Operations Manager for a patch covering South London and Kent.
Key Responsibilities- Oversee the performance of multiple sites in a patch, ensuring excellence in service and operations
- Lead, coach and develop management teams to deliver outstanding customer experience
- Drive sales, profitability and consistent brand standards across all locations
- Execute business strategy, new initiatives and ongoing operational improvements
- Ensure ongoing compliance with H&S, food safety and company policy
- Analyse P&L results, identify trends and implement actions for improved performance
- Manage stakeholder relationships with internal teams, suppliers and regional leadership
- Proven experience in multi-site management within hospitality, food-led retail, casual dining and restaurants OR wet-led establishments
- Strong commercial ability – confident with sales growth, margins and cost control
- Inspirational leadership style with a focus on development and accountability
- Comfortable working with data, P&Ls and KPI dashboards
- Confident communicator who can influence and engage at all levels
- Hands-on, solutions-focused operator with high brand standards
If you’re a results-driven Operations Manager ready to make an impact with a well-established hospitality brand, we’d love to speak with you.
Apply via SP Executive Search.
SP Executive Search partners with the Hospitality & Retail sector to appoint mid-senior operational leaders.
Operations Manager in London employer: SP Executive Search
Contact Detail:
SP Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know the ins and outs of operations management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or recruiters, be ready to discuss specific examples of how you've driven performance and improved guest experiences in your previous roles. Numbers speak volumes!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your experience. Tailor your approach to each company to show them why you're the perfect fit.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Operations Manager role.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your multi-site management experience and any achievements in driving sales and improving guest experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your leadership style aligns with our values. Be specific about what you can bring to the table.
Showcase Your Data Skills: Since the role involves analysing P&L results and working with KPIs, make sure to mention any relevant experience you have with data analysis. We want to see how you’ve used data to drive performance improvements in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SP Executive Search
✨Know Your Numbers
As an Operations Manager, you'll need to be comfortable with P&L statements and KPIs. Brush up on your financial knowledge before the interview. Be ready to discuss how you've used data to drive sales and improve performance in your previous roles.
✨Showcase Your Leadership Style
This role requires an inspirational leader. Think about examples where you've successfully coached and developed teams. Prepare to share specific stories that highlight your leadership style and how it has positively impacted guest experiences and team performance.
✨Understand the Brand
Research the hospitality business you're interviewing for. Understand their brand values, customer experience standards, and any recent initiatives they've launched. This will help you tailor your answers and show that you're genuinely interested in contributing to their success.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific operational challenges or improve service across multiple sites. Think through potential scenarios and have a few strategies ready to demonstrate your problem-solving skills and hands-on approach.