Fulfilment & Logistics Manager - Birmingham Based
Are you a seeking a new challenge in Transport/Logistics Management?
Do you want to work with a forward thinking, family-owned business that will give you the freedom and support to grow as they grow?
Do you have extensive knowledge of operations/transport/logistics, fleet maintenance and compliance across all vehicles to ensure they meet regulatory requirements?
Our client is a Wholesale business that is rapidly growing and has ambitions over the next few years to grow the business and the Transport Manager will play a key part in supporting these ambitions. This role is ideal for an inspirational leader with a proven track record in Transport & Logistics, particularly wholesale, retail, grocery, B2B or B2C environments. If you are commercially minded, passionate about customer service, and thrive in a fast-paced, results-driven environment, this is the perfect opportunity for you.
What does the role involve?
As the Fulfilment & Logistics Manager, you will report directly to the Head of Operations and take a proactive role in managing and developing the transport/logistics and operations to ensure the highest standards of service, compliance, and efficiency. You will oversee a team, manage fleet maintenance, and ensure all operational procedures are followed to meet KPIs and customer expectations.
Key Responsibilities:
• Responsible for the end-end process in fulfilling customers’ orders (Pick-Pack-Deliver).
• Manages the team to ensure all operating procedures are fully complied with and all KPI’s are consistently met.
• Customer service; act as the primary point of contact for all deliver-rated queries and resolve any delivery issues promptly, ensuring exceptional service delivery.
• Planning & Coordination: Ensure effective daily route planning, manage absences, holidays, and breaks, and react swiftly to challenges and spikes in workload.
• Team Performance: Develop the team through training and performance management, ensuring they meet objectives and addressing performance issues swiftly.
• Takes proactive ownership of fleet maintenance & compliance across all vehicles.
What qualities will you need to be successful?
• Experience: Proven background in Transport/Operations and Logistics management, ideally within large space wholesale, retail, grocery, B2B, or B2C sectors.
• Leadership Skills: A natural leader with a strong ability to inspire and manage a team, driving performance, and customer satisfaction.
• Customer Focused: A passion for delivering excellent customer service and finding solutions to any issues that arise.
• Commercial Minded: Able to manage operational costs effectively while driving efficiency and productivity.
• Strong Organizational Skills: Ability to plan, prioritize, and react swiftly to changes in workload and unexpected challenges.
If you are interested in this Fulfillment & Logistics Manager opportunity and possess the skills necessary, please apply below.
SP Exec Search is a specialist Hospitality & Retail recruitment consultancy
Fulfilment and Logistics Manager in Birmingham employer: SP Executive Search
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