At a Glance
- Tasks: Assist in planning and notifying customers about scheduled power outages.
- Company: Join a leading energy network committed to sustainability and customer service.
- Benefits: Gain valuable experience, competitive pay, and opportunities for career growth.
- Other info: Dynamic team environment focused on continuous improvement and innovation.
- Why this job: Make a real difference by ensuring customers are informed and supported during outages.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 31500 - 38500 £ per year.
The role of Outage Planning Assistant sits within the Customer Service area, reporting to the CR Team Leader, As Outage Planning Assistant, you will provide a customer notification service to all sections which will be affecting customers with planned shutdowns.
This includes the raising of jobs in corporate systems, preparing lists of customers likely to be affected, notifying customers and utilities, managing changes to planned shutdown and liaising with customers over complaints., Support sections that require access to the electricity network with an outage notification service.
- Assess requests for planned interruptions by understanding the scope of the request through reference to 11k V and LV feeding arrangements
- Authorise or refer requests for planned interruptions for engineering assessment where appropriate
- Contribute to the minimisation of GS4 failures and proactive payments.
- Provide excellent customer service through ensuring highest possible level of accuracy in identifying which customers will be affected by an outage
- Contribute to improving customer service by detecting inaccuracies in customer records and addressing those via data management.
- Involve the team in finding solutions to the areas where performance is not on target.
- Focus on continuous improvement through quality processes, capturing feedback and issues from audits, etc. and influence the addressing any non-conformances on an urgent basis.
- Respond appropriately to customer complaints associated with the Planned Outage Process, resolving as appropriate
- Develop and maintain effective relationships with other SP Energy Networks Business Units
- Continually strive to maximise effectiveness and productivity through monitoring and review of work processes and outputs associated with the Planned Outage Process
- Comply with OFGEM and internal levels of service.
- Capable of interpreting 11kv and LV network diagrams to assess outage requests and establish customer impact
- Able to assess conflicting data to form accurate judgements
- Forms excellent working relationships
- Skilled communicator, able to interact effectively with a range of external and internal customers
- Methodical and well organised
- An ability to work under pressure and to tight timescales is essential
- Skilled with main Microsoft Office products and an aptitude for learning bespoke systems
- Knowledge of Power On IT System.
- Knowledge of DOP (District Outage Planner)
- Working knowledge of Energy Networks Corporate IT systems and their application.
- Working knowledge of Energy Networks procedures and working practices.
- Awareness of health, safety and environmental legislation.
- Ability to devise solutions to complex problems/challenges.
- Knowledge of industrial relations framework.
- Knowledge of the industry's Guaranteed Standard framework
- NETWORKS
SP Energy Networks is part of the Scottish Power Group of companies.
We provide power on behalf of supply companies through a network of cables and power lines that we own and maintain.
We do it responsibly. We do it with respect for people and for the environment. We do it looking at the long term, not just today. We do it innovatively.
Were dedicated to delivering a safe and reliable electricity supply to all of our customers 24 hours a day, every day of the year.
Through our transmission and distribution network we provide power to customers in Merseyside, Cheshire, North Wales and North Shropshire as well as Central and Southern Scotland.
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Outage Planning Assistant employer: SP Energy Networks
Join a dynamic and innovative team at our Glasgow HQ, where we prioritise employee growth and development. As a Software Engineering Graduate, you'll benefit from a supportive work culture that encourages collaboration and creativity, alongside a competitive salary and opportunities for career advancement in the tech industry. Experience the unique advantage of working in a vibrant city known for its rich culture and thriving tech scene.
StudySmarter Expert Advice🤫
We think this is how you could land Outage Planning Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SP Energy Networks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SP Energy Networks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Outage Planning Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SP Energy Networks:Your cover letter is your chance to shine! Tell us why you want to work at SP Energy Networks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SP Energy Networks!
How to prepare for a job interview at SP Energy Networks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
