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- Tasks: Respond to electricity outages and ensure rapid restoration of power.
- Company: Join SP Electricity North West, a leader in sustainable energy solutions.
- Benefits: Enjoy competitive pay, annual leave, bonuses, and discounts on popular brands.
- Why this job: Make a real impact in the community while working with innovative technology.
- Qualifications: Electrical qualifications and customer service experience required.
- Other info: Diverse workplace with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem. We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference. Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.
As a Fault Technician you will be responsible for providing the first response to unplanned electricity outages and safety critical calls across the region. You will do this in accordance with safe working practices, whilst delivering exceptional customer service and rapid restoration of electricity supplies to exceed company targets. You will take a proactive approach in using new technology and equipment supporting innovative trials and the development of new fault location techniques which will contribute to a reduction in fault volumes, customer interruptions (CIs) and customer minutes lost (CMLs).
The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.
What We’re Looking For
- Hold electrical qualifications to a minimum of C&G L2;
- Have strong experience in a customer facing role;
- Have industrial and domestic electrical installation knowledge;
- Be competent in the use of technology.
What We’re Offering
- An annual bonus scheme
- 26 days annual leave increasing with length of service
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme
- Opportunity for professional development through our L&D function.
Our Commitment to Inclusion
We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.
Adjustments During the Application Process
If you need any adjustments or support during the application process, please contact our Recruitment Team at careers@enwl.co.uk or call 0845 366 0092 (option 2). Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the nature of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.
Fault Technician in Walkden employer: SP Electricity North West
Contact Detail:
SP Electricity North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fault Technician in Walkden
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local events or join online forums related to electricity and utilities. You never know who might have a lead on a Fault Technician role!
✨Tip Number 2
Show off your skills! If you’ve got experience with technology and customer service, make sure to highlight that in conversations. Be ready to share specific examples of how you’ve tackled challenges in previous roles.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of electrical installations and fault location techniques. Be ready to discuss how you can contribute to reducing customer interruptions and improving service delivery.
We think you need these skills to ace Fault Technician in Walkden
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Fault Technician role shine through. We want to see how much you care about providing exceptional customer service and keeping the power flowing!
Tailor Your CV: Make sure your CV highlights your electrical qualifications and relevant experience. We’re looking for specific examples that demonstrate your skills in both industrial and domestic electrical installations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SP Electricity North West
✨Know Your Stuff
Make sure you brush up on your electrical qualifications and any relevant experience. Be ready to discuss your knowledge of both industrial and domestic electrical installations, as well as how you've used technology in past roles.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided exceptional service. Prepare to share how you handled difficult situations or outages in a way that exceeded customer expectations.
✨Safety First
Understand the importance of safe working practices in the field. Be prepared to talk about how you prioritise safety when responding to outages and how you ensure compliance with regulations.
✨Show Your Innovative Side
SP Electricity North West values innovation, so think about how you've contributed to new techniques or technologies in your previous roles. Be ready to discuss any trials or projects you've been involved in that aimed at reducing faults or improving efficiency.
