Head of Connections Quotations

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem. We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

A Fantastic Opportunity: We are looking for a positive, collaborative leader to join our Connections Senior Leadership Team. In this role, you will take full responsibility for all customer‑driven quotations, including new connections, alterations, diversions and disconnections, across every voltage level. You will also play an important part in supporting the growth ambitions and long‑term strategy of SP ENW. People are at the heart of this role. You will champion the health, safety and wellbeing of your team, with genuine care for their mental wellbeing. You will create and maintain a people plan that supports development, encourages progression and builds a strong pipeline of talent. As a mentor and leader, you will guide, support and inspire your team to achieve their best. You will also take full P&L responsibility for your area, ensuring that every customer experiences a smooth, supportive and professional journey from application through to acceptance.

What we’re looking for:

• Collaborative, people‑centred leader with experience guiding customer‑facing, multifunctional or commercial pricing teams
• Experience in a regulated environment (such as electricity or gas) is helpful but not required
• Ability to take full ownership of the quotations customer journey for all connection‑related work
• Skilled at leading improvements in customer satisfaction and shaping strategies that support the organisation’s growth ambitions
• Commitment to ensuring regulatory compliance and high‑quality decision‑making
• Confident working in partnership with DSO and Strategic Planning teams to achieve shared outcomes
• Able to contribute to the commercial performance of the Connections business through fair, efficient and competitive pricing
• Advocate for continuous improvement, innovation and positive change
• Promotes a culture that prioritises health, safety, wellbeing and psychological safety
• Supports accurate reporting and contributes to broader business initiatives
• Experienced in leading other leaders, including the Quotations leadership team, and active contributor to the Connections Senior Leadership Team
• Works collaboratively with Talent Acquisition to build a diverse, skilled and inclusive team
• Experience delivering services to diverse customer groups, supporting organisational change and driving meaningful improvements
• Skilled in coaching, developing and empowering large teams to help them thrive
• A degree in Engineering or Construction Management is desirable, but equivalent experience or alternative pathways are equally valued

What we’re offering:

As a vital team member and in return for your expertise, inclusive approach and commitment, we’ll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

• 25 days annual leave increasing with length of service
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team. Any offer made will remain conditional until pre‐employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the nature of this role, the following pre‑employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test. We reserve the right to close this vacancy early. We don’t accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.