Electricity North West is hiring Customer Advisors for their Preston contact centre. You will be the first point of contact for customers, delivering a high-quality service and guiding them to resolution within targets.
Training will enable you to work across online call blending, back office tasks and complaint case handling. You will handle inbound queries from customers including those in vulnerable situations, with empathetic support and clear expectation management, while also making
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Customer Service Advisor for Vulnerable Clients | Bonus employer: SP Electricity North West
As an Events and Communications Officer, you will thrive in a dynamic environment that values collaboration and innovation across various locations including Preston, Salford, and Carlisle. Our commitment to employee growth is reflected in our professional development opportunities, alongside a supportive work culture that prioritises diversity and inclusion, ensuring every team member can reach their full potential while enjoying benefits like a market-leading pension scheme and generous annual leave. Join us in creating engaging customer experiences while being part of a passionate team dedicated to continuous improvement and excellence.
