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- Tasks: Support the Service Delivery Management Team with scheduling, documentation, and coordination.
- Company: Join SP Electricity North West, part of a leading energy group focused on innovation.
- Benefits: Earn while you learn with a competitive salary and great perks like discounts and holidays.
- Why this job: Kickstart your career in business administration with hands-on experience and a Level 3 qualification.
- Qualifications: GCSEs in Maths and English, plus strong communication and organisational skills.
- Other info: Dynamic work environment with a dedicated mentor and opportunities for professional growth.
SP Electricity North West manages and invests in the power network that supplies electricity to 2.4 million homes and businesses across the North West. As part of the Iberdrola and ScottishPower group, we are building smarter, greener electricity networks that support green growth and innovation.
We are seeking an enthusiastic and organised Business Administration Apprentice to join our Service Delivery Management Team. This is a fantastic opportunity to gain hands‑on experience in business administration while working towards a Level 3 Business Administration qualification. You’ll help ensure the smooth running of service delivery operations that support our business‑critical systems and services.
What You’ll Be Doing
- Supporting the Service Delivery Management Team with scheduling, documentation, and coordination.
- Assisting with tracking service performance, reporting, and compliance activities.
- Communicating with internal teams and external stakeholders via email, phone, and face‑to‑face.
- Booking meetings, managing calendars, and helping organise service reviews.
- Contributing to continuous improvement initiatives and supporting team objectives.
What’s In It For You
- Study for a Level 3 Business Administration Apprenticeship.
- Receive support from a dedicated work‑based mentor.
- Starting salary of £15,700 with opportunities to grow.
- 23 days holiday + bank holidays (increasing with service).
- Access to discounts on retail, travel, leisure and more.
- Membership to our pension scheme with up to 14% employer contribution.
- Access to an employee assistance programme and professional development opportunities.
What We’re Looking For
- GCSEs (or equivalent) in Maths and English (Grade 4‑9 / A*‑C).
- Excellent customer service and communication skills.
- Strong time‑keeping, attention to detail, and organisational skills.
- A proactive attitude and willingness to learn in a fast‑paced environment.
Ready to support service excellence? We welcome applications from all backgrounds. If you meet the criteria and are excited to start your journey in business administration, we’d love to hear from you!
Assessment Day: Interviews to be held in March 2026 (subject to change). We reserve the right to close this vacancy early.
Business Administration Apprentice employer: SP Electricity North West
Contact Detail:
SP Electricity North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administration Apprentice
✨Tip Number 1
Get to know the company! Research SP Electricity North West and understand their values, mission, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with various teams and stakeholders, being clear and confident in your communication is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks or projects in the past. This will demonstrate your ability to support the Service Delivery Management Team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at SP Electricity North West.
We think you need these skills to ace Business Administration Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Administration role. Highlight any relevant coursework or projects that showcase your organisational and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for our Service Delivery Management Team. Don’t forget to mention your proactive attitude and willingness to learn!
Showcase Your Skills: In your application, emphasise your customer service experience and any examples of how you've demonstrated strong time-keeping and attention to detail. We want to see how you can contribute to our team’s success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at SP Electricity North West
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Business Administration Apprentice. Familiarise yourself with the tasks mentioned in the job description, like scheduling and documentation. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Show Off Your Communication Skills
Since you'll be communicating with internal teams and external stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past experiences, whether through email or face-to-face interactions. This will highlight your customer service skills.
✨Be Organised and Proactive
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows you're proactive and genuinely interested in the role. Think about how you can contribute to continuous improvement initiatives and be ready to discuss your ideas.
✨Dress for Success
Even if the company culture is relaxed, dressing smartly for your interview can make a great first impression. It shows that you respect the opportunity and are serious about the position. Aim for business casual attire to strike the right balance.
