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- Tasks: Provide technical support for key business applications and troubleshoot issues.
- Company: Join SP Electricity North West, a leader in green energy solutions.
- Benefits: Earn £18,500, enjoy 23 days holiday, and access great discounts.
- Why this job: Kickstart your tech career with hands-on experience and mentorship.
- Qualifications: GCSEs in Maths and English plus A Levels or BTEC in STEM.
- Other info: Dynamic team environment with opportunities for growth and development.
Apprentice Applications Support Engineer
Join to apply for the Apprentice Applications Support Engineer role at SP Electricity North West
SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem. We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference. Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.
🖥️ Application Support Engineer Apprentice
Are you ready to solve complex problems and support critical business applications? Do you enjoy working with technology, troubleshooting issues, and helping systems run smoothly?
Join our Application Support Engineer Apprenticeship Programme and gain hands‑on experience supporting real‑time systems and applications that keep our business running.
What You’ll Be Doing
- Provide second‑line technical support and triage for key business applications
- Diagnose faults, monitor system states, and deliver fixes or workarounds
- Liaise with internal teams and third‑party vendors to resolve issues
- Support Power Platform development, including PowerApps and automations
- Ensure service levels are met and contribute to continuous improvement
- Maintain documentation and follow best practices in support and change management
What’s In It For You?
- 🎓 Study for a Level 4 industry‑recognised Apprenticeship
- 👥 Receive support from a dedicated work‑based mentor
- 📈 Starting salary of £18,500 with opportunities to grow
- 🌴 23 days holiday + bank holidays (increasing annually)
- 💸 Access to discounts on retail, travel, leisure and more
- 🛡️ Membership to our pension scheme with up to 14% employer contribution
What We’re Looking For
- GCSEs (or equivalent) in Maths and English (Grade 4‑9 / A*‑C)
Plus One Of The Following
- Two A Levels (A*‑C), including one STEM subject
- BTEC Level 3 National Certificate in a relevant subject (Merit or Distinction)
We’re Also Looking For
- Strong teamwork and communication skills
- A passion for IT and software development
- Integrity, commitment, and the ability to meet tight deadlines
We welcome applications from all backgrounds. If you meet the criteria and are excited to start your journey in application support, we’d love to hear from you! 👉 Apply now and take the first step toward a rewarding career in tech.
Assessment Day: Interviews to be held in March 2026 (subject to change)
We are a Disability Confident Employer, however it is important to note that there may be occasions where it is not practical or appropriate to interview applicants that have opted into the Disability Confident Scheme and meet the minimum criteria for the job. For example: in certain recruitment situations; high number of applications, seasonal and high‑peak times etc we may limit the overall numbers of interviews offered to candidates with and without a disability.
Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careers@enwl.co.uk or on 0845 366 0092 (option 2). Any offer made will remain conditional until pre‑employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre‑employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.
We reserve the right to close this vacancy early.
We don\’t accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.
Referrals increase your chances of interviewing at SP Electricity North West by 2x.
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Apprentice Applications Support Engineer employer: SP Electricity North West
Contact Detail:
SP Electricity North West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Applications Support Engineer
✨Tip Number 1
Get to know the company! Research SP Electricity North West and understand their values, mission, and recent achievements. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As an Apprentice Applications Support Engineer, you'll need to troubleshoot issues effectively. Try out some common technical problems or scenarios and think through how you'd resolve them. This will prepare you for any technical questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Engaging with people in the field can give you insider tips and might even lead to a referral, which can double your chances of landing that interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about joining the team at SP Electricity North West. So, get that application in and take the first step towards your tech career!
We think you need these skills to ace Apprentice Applications Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Apprentice Applications Support Engineer. We want to see your passion for IT and how you can contribute to our team!
Show Off Your Teamwork Skills: Since teamwork is key in this role, don’t forget to mention any group projects or collaborative experiences you've had. We love seeing how you work with others to solve problems!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at SP Electricity North West
✨Know Your Tech
Brush up on your technical knowledge related to application support. Familiarise yourself with common troubleshooting techniques and the Power Platform, especially PowerApps. This will show your passion for IT and help you tackle any technical questions confidently.
✨Showcase Teamwork Skills
Since strong teamwork is crucial for this role, prepare examples of how you've successfully collaborated with others in the past. Think about specific situations where you contributed to a team project or helped resolve an issue together.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would diagnose faults or handle system issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, the apprenticeship programme, or the technologies you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
