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For Companies At a Glance
- Tasks: Ensure exceptional client experiences by monitoring platforms and resolving issues.
- Company: Join a leading FinTech company based in Dubai with a global reach.
- Benefits: Enjoy flexible work arrangements, professional growth opportunities, and a vibrant culture.
- Why this job: Be the voice of the customer and influence strategic decisions in a dynamic environment.
- Qualifications: Experience in optimising customer journeys for top SaaS and fintech platforms is essential.
- Other info: Work closely with various teams to advocate for client needs and satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
Are you passionate about customer journey? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. This role is all about being the go-to person for ensuring an exceptional client experience, every single day.
You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t). Your mission? Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.
The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction.
What your responsibilities will include:
- Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
- Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
- Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
- Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
- Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
- Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
- Work closely with IT teams to enhance UI/UX and implement features according to customers needs.
Qualifications:
- Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
- A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
- Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.
Preferred Qualifications:
- Excellent analytical, organizational, and communication skills.
- High attention to detail and ability to work independently.
Joining us means you'll enjoy:
- A vibrant and innovative work culture encouraging creativity and teamwork.
- Vast opportunities for professional advancement and skill enhancement.
- Flexible work arrangements and the potential for international work exposure.
- Permanent contract or B2B contract.
Sounds interesting? Send us your CV by applying to this page!
Customer Experience Specialist - remote employer: Sowelo Consulting
Contact Detail:
Sowelo Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - remote
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience, especially within the FinTech sector. Understanding what makes a great customer journey in this industry will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the FinTech and customer experience fields. Engaging with others can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to improve customer experiences in previous roles. Being able to discuss specific metrics like CSAT and NPS will demonstrate your capability to drive results.
✨Tip Number 4
Research the company’s current customer journey and identify potential areas for improvement. Presenting your ideas during an interview can show your proactive approach and genuine interest in enhancing their client experience.
We think you need these skills to ace Customer Experience Specialist - remote
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Specialist. Familiarise yourself with the key tasks such as monitoring client interactions, collaborating across teams, and advocating for customer needs.
Tailor Your CV: Highlight your experience in customer journey optimisation and any relevant skills in Salesforce or customer analytics. Use specific examples from your past roles that demonstrate your ability to enhance user experiences and drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how your background aligns with the company's mission. Mention your understanding of the FinTech industry and how you can contribute to improving client interactions.
Showcase Your Analytical Skills: Since the role requires advanced analytical skills, be sure to mention any experience you have with data-driven decision-making. Provide examples of how you've used customer feedback to refine strategies or improve product offerings in previous positions.
How to prepare for a job interview at Sowelo Consulting
✨Understand the Customer Journey
Make sure you have a solid grasp of what a customer journey entails, especially in the context of FinTech. Be prepared to discuss how you would enhance user experiences and address common pain points.
✨Showcase Your Analytical Skills
Since the role requires advanced skills in customer analytics, be ready to share examples of how you've used data to drive decisions in previous roles. Highlight any specific metrics you've worked with, like CSAT or NPS.
✨Demonstrate Collaboration Experience
This position involves working closely with various teams. Prepare to discuss your experience in cross-departmental collaboration and how you’ve successfully aligned different stakeholders towards a common goal.
✨Be the Voice of the Customer
Emphasise your commitment to customer advocacy. Share instances where you've influenced strategic decisions based on customer feedback and how you prioritised client satisfaction in your previous roles.
