Licensed Client Solutions Consultant

Here at Trek Wealth Solutions everything we do centers around our Core Values and our clients:

• We are family. Have each other's back - Put others first - Critique in private.
• Attitude is everything. Don't be a jerk & don't suck.
• Be enthusiastic, positivity goes both ways.
• Care about what you do. Passion, desire, and drive for excellence - No half-hearted efforts.
• Own your commitments. Do what you say. First time, every time.
• Go above and beyond. Teamwork always wins. Help each other out. When it's not your job or after 5.

Role: As a Licensed Client Solutions Consultant at Trek Wealth Solutions, you will help add to our strong service culture by:

• Being the first point of contact for Clients and Promoters from a service and support perspective.
• Providing administrative and operational support for Advisors and Clients including account opening, account maintenance, not-in-good-order (NIGO) resolution, cashiering, and funding accounts through the FLEX Connect Service Center.
• Managing client phone calls, scheduling meetings, providing clients with solutions, troubleshooting complex situations, and resolving service issues and escalations.
• Facilitating marketing, email, and social media campaigns for Advisors.
• Acting as a liaison between Advisors, Clients, and our custodian partners and helping them to navigate internal departments of Sowell Management, such as Data and Technology, Sales, and Trading.
• Educating Advisors and Clients on processes, services, and procedures of FLEX Connect Service Center for Sowell turnkey asset management platform (TAMP) and the custodian platforms.
• Collaborating and problem-solving with our Advisors to create a positive client experience.
• Ensuring compliance with financial regulations and adhering to company processes, policies, and procedures.

Qualifications:

• 3+ years of experience in client-facing roles in insurance, financial services, or wealth management required.
• Exposure to product categories: securities, alternative investments, and insurance experience preferred.
• Fidelity, Schwab, and Promoters (Insurance and/or CPA) experience a plus.
• FINRA Licenses required: SIE/Series 7 and Series 63/65 or 66 and Insurance license preferred.
• Experience in interacting directly with clients required.
• Professional phone etiquette, verbal, written, and interpersonal skills.
• Detail-oriented and able to multi-task, organize, and prioritize work with minimal supervision.
• Team player with the ability to perform effectively in a fast-paced environment.
• Demonstrated integrity, work ethic, and an obligation to maintain firm and client confidentiality.
• Microsoft Office experience is a plus.
• Client Relationship Management (CRM) experience along with CRM tools like Salesforce, Redtail, or Wealthbox is a plus.