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- Tasks: Be the go-to person for clients, providing top-notch support and solutions.
- Company: Join Trek Wealth Solutions, a family-oriented company focused on client success and teamwork.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a supportive work environment.
- Why this job: Make a real impact by enhancing client experiences in a dynamic financial services setting.
- Qualifications: 3+ years in client-facing roles; FINRA licenses and insurance experience preferred.
- Other info: Ideal for those who thrive in fast-paced environments and value teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Here at Trek Wealth Solutions everything we do centers around our Core Values and our clients:
- We are family.
- Have each other's back - Put others first - Critique in private.
- Attitude is everything. Don't be a jerk & don't suck.
- Be enthusiastic, positivity goes both ways.
- Care about what you do. Passion, desire, and drive for excellence - No half-hearted efforts.
- Own your commitments. Do what you say. First time, every time.
- Go above and beyond.
- Teamwork always wins. Help each other out. When it's not your job or after 5.
Role: As a Licensed Client Solutions Consultant at Trek Wealth Solutions, you will help add to our strong service culture by:
- Being the first point of contact for Clients and Promoters from a service and support perspective.
- Providing administrative and operational support for Advisors and Clients including account opening, account maintenance, not-in-good-order (NIGO) resolution, cashiering, and funding accounts through the FLEX Connect Service Center.
- Managing client phone calls, scheduling meetings, providing clients with solutions, troubleshooting complex situations, and resolving service issues and escalations.
- Facilitating marketing, email, and social media campaigns for Advisors.
- Acting as a liaison between Advisors, Clients, and our custodian partners and helping them to navigate internal departments of Sowell Management, such as Data and Technology, Sales, and Trading.
- Educating Advisors and Clients on processes, services, and procedures of FLEX Connect Service Center for Sowell turnkey asset management platform (TAMP) and the custodian platforms.
- Collaborating and problem-solving with our Advisors to create a positive client experience.
- Ensuring compliance with financial regulations and adhering to company processes, policies, and procedures.
Qualifications:
- 3+ years of experience in client-facing roles in insurance, financial services, or wealth management required.
- Exposure to product categories: securities, alternative investments, and insurance experience preferred.
- Fidelity, Schwab, and Promoters (Insurance and/or CPA) experience a plus.
- FINRA Licenses required: SIE/Series 7 and Series 63/65 or 66 and Insurance license preferred.
- Experience in interacting directly with clients required.
- Professional phone etiquette, verbal, written, and interpersonal skills.
- Detail-oriented and able to multi-task, organize, and prioritize work with minimal supervision.
- Team player with the ability to perform effectively in a fast-paced environment.
- Demonstrated integrity, work ethic, and an obligation to maintain firm and client confidentiality.
- Microsoft Office experience is a plus.
- Client Relationship Management (CRM) experience along with CRM tools like Salesforce, Redtail, or Wealthbox is a plus.
Contact Detail:
Sowell Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensed Client Solutions Consultant
✨Tip Number 1
Familiarise yourself with the financial services industry, especially focusing on wealth management and client solutions. Understanding the nuances of products like securities and alternative investments will give you an edge in conversations during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully resolved client issues in the past. Being able to demonstrate your problem-solving abilities and how you’ve contributed to a positive client experience can set you apart.
✨Tip Number 3
Network with professionals in the financial services sector, particularly those who have experience with Fidelity, Schwab, or similar platforms. Engaging with these individuals can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with CRM tools like Salesforce or Redtail. Highlighting your familiarity with these systems can demonstrate your readiness to hit the ground running and contribute to the team’s efficiency.
We think you need these skills to ace Licensed Client Solutions Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in financial services or wealth management. Emphasise any specific qualifications like FINRA licenses and your familiarity with CRM tools.
Craft a Compelling Cover Letter: Write a cover letter that reflects Trek Wealth Solutions' core values. Share examples of how you've demonstrated teamwork, integrity, and a commitment to client service in your previous roles.
Showcase Your Communication Skills: Since the role requires strong verbal and written communication skills, ensure your application is free from errors and clearly articulates your experiences. Consider including a brief example of a successful client interaction.
Highlight Problem-Solving Abilities: In your application, mention specific instances where you've successfully resolved complex client issues or improved processes. This will demonstrate your ability to collaborate and create positive client experiences.
How to prepare for a job interview at Sowell Management
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous roles in client-facing positions, especially in financial services or wealth management. Share specific examples of how you've successfully managed client relationships and resolved issues, as this will demonstrate your ability to thrive in a similar environment.
✨Emphasise Teamwork and Collaboration
Trek Wealth Solutions values teamwork highly, so be prepared to discuss how you've worked effectively with others in past roles. Share instances where you collaborated with colleagues to enhance client experiences or solve problems, showcasing your commitment to helping others.
✨Demonstrate Your Knowledge of Financial Regulations
Since compliance is crucial in this role, brush up on relevant financial regulations and be ready to discuss how you've adhered to them in your previous positions. This will show that you understand the importance of maintaining integrity and confidentiality in client interactions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role and how you would handle them. This will help you illustrate your problem-solving skills and ability to provide solutions under pressure.
