Compliance Services Associate - Registrations (FTC)

Build your future with Sovos. If you’re seeking a career where innovation meets impact, you’ve come to the right place. Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape. We’re dedicated to solving compliance challenges and making a positive difference in our communities. Our purpose-built systems provide tools to thrive in a world with increased visibility, faster reporting and greater control over business processes.

The Registrations Team ensures our clients are onboarded into Sovos Compliance Teams and registrations are obtained with the relevant authorities throughout Europe. The Compliance Services Associate will support our clients throughout the registration process (for both VAT & IPT), collate all information required and ensure clients understand the requirements and process. When required, CSAs will prepare relevant documentation for clients to complete and liaise with the Sales, Compliance Services and Customer Success teams to ensure an appropriate handover. This is a 12 months full-time contractor position.

More specifically you will:

• Work closely with Sales and Customer Success to provide a seamless transition from Sales into Compliance
• Maintain open lines of communication and momentum with clients to obtain information at the earliest opportunity
• Monitor and regularly update systems, clients and relevant revenue authorities throughout the registration process
• Ensure documents are prepared accurately and registrations are submitted in a timely manner
• Work with Compliance to ensure clear, timely handovers once a tax registration number is received
• Liaise with colleagues, tax authorities and agents to resolve queries related to the client’s registration(s)
• Proactively mitigate the risk of registrations stalling
• Support colleagues with internal queries
• Track the individual country registration process for each country where Sovos Compliance Services operates
• Collaborate with documentation specialists to maintain Country Registration Manuals and relevant support document templates, updating them when necessary
• Perform other duties and special projects as assigned

What We Need From You:

• Administration experience, ideally in a customer-facing role, is a plus
• Excellent organisational skills with the ability to manage workload with multiple tasks concurrently
• Excellent communication skills with the ability to clearly explain complex processes and document requirements to customers
• Confident writing emails for different recipients and calling customers to request updates, share information and advise on delays or changes; able to deliver difficult messages
• High attention to detail to ensure all registration documentation is accurate
• Time management with the ability to adapt priorities as new tasks are added
• Comfortable working in a fast-paced environment and meeting internal and external deadlines
• Clear and professional written and verbal English; additional languages are a bonus
• Willingness to learn and adapt to AI-powered tools and evolving compliance processes

Our Hiring Process:

We follow a thoughtful, structured hiring process designed to ensure the best match for both you and our team. Here is what you can expect after you apply:

• Pre-employment assessment – online assessment to understand your skills and approach to problem-solving
• Automated video HR interview – learning more about your background, motivations, and what you are looking for in your next role
• Department interview – conversation with the team you may join, focusing on collaboration, learning potential, and your contributions to day-to-day operations

We aim to make this process smooth, transparent, and engaging – and we are excited to get to know you!

What Does Sovos Offer You?

The tools to enhance your life, so you can enjoy life inside and outside of work. Opportunity to work with a global team, Bi-Weekly Meeting Free Days, Mentoring programs, Globally recognised training and development programs.

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law. All employees are encouraged to bring their whole selves to work.

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Our cloud-based software platform provides integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Founded in 1979, Sovos has operations across the Americas and Europe.