Compliance Services Associate

Build your future with Sovos. If you’re seeking a career where innovation meets impact, you’ve come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape. At Sovos, we’re dedicated to more than just solving compliance challenges – we’re committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes.

The Work You’ll Do:

• The Registrations Team is responsible for ensuring our clients are successfully onboarded into Sovos Compliance Teams and registrations are obtained with the relevant authorities throughout Europe.
• The Compliance Services Associate will be responsible for supporting our clients throughout the registration process (for both VAT & IPT), collating all information required and ensuring clients have a good understanding of requirements and process.
• Where required CSAs will also be responsible for preparing all relevant documentation for clients to complete and will also liaise with the Sales, Compliance Services and Customer Success teams to ensure an appropriate handover takes place.

This is a 12 months full-time contractor position. More specifically you will:

• Work closely with Sales and Customer Success to provide a seamless transition from Sales into Compliance.
• Maintain open lines of communication & momentum with clients to ensure information required is obtained at the earliest opportunity.
• Monitor and regularly update systems, clients and relevant revenue authorities throughout the registration process.
• Ensure documents are prepared accurately and registrations are submitted in a timely manner.
• Work with Compliance to ensure clear timely handovers happen once a tax registration number is received.
• Liaise with colleagues, tax authorities and agents to resolve queries relating to the client’s registration(s).
• Work proactively to mitigate risk of registrations stalling.
• Support colleagues with internal queries.
• Track the individual country registration process for each country where Sovos Compliance Services operates.
• Work with documentation specialists to ensure ongoing maintenance of Country Registration Manuals and relevant support document templates, updating them when necessary.
• Perform other duties and special projects as assigned.

What We Need From You:

• Administration Experience ideally in a Customer Facing role is a plus.
• Excellent Organisational Skills with the ability to manage workload with multiple tasks running concurrently.
• Excellent Communication skills with the ability to clearly communicate complex process and document requirements to customers.
• Confident writing emails for different recipients as well as confident calling customers to request updates, share information and advise on delays or changes to the process.
• Able to confidently deliver difficult messages or information to customers.
• High attention to detail is required to ensure all registration documentation is completed to a high standard without errors.
• Time Management with the ability to adapt priorities as new tasks are added and consider impact if a task is not completed.
• Comfortable working in a fast-paced environment and working to meet internal and external deadlines and demands.
• Clear and professional written and verbal communication skills in English is mandatory, additional languages are a bonus.
• Willingness to learn and adapt to AI-powered tools and evolving compliance processes.

Our Hiring Process:

At Sovos, we believe in a thoughtful and structured hiring process designed to ensure the best match for both you and our team. Here is what you can expect after you apply:

• Pre-employment Assessment – An online assessment to help us understand your skills and approach to problem-solving.
• Automated Video HR Interview – A chance for us to learn more about your background, motivations, and what you are looking for in your next role.
• Department Interview – A conversation with the team you may join, focusing on collaboration, learning potential, and how you would contribute to our day-to-day operations.

We aim to make this process as smooth, transparent, and engaging as possible – and we are excited to get to know you.

What Does Sovos Offer You?

• The tools to enhance your life - because we want you to enjoy your life outside of work and inside.
• An opportunity to work with a global team.
• Bi-Weekly Meeting Free Days.
• Mentoring Programs.
• Globally recognised Training and Development programs.

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background:

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivalled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates.