Assistant Branch Manager

We are currently looking for an Assistant Branch Manager to join The Sovini Trade Supplies in Speke, part of The Sovini Group. Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.

This position is a permanent opportunity. As an Assistant Branch Manager, you will be expected to:

• Act up into Branch Manager responsibilities during any period that the Branch Manager is not in branch.
• Assist in ensuring Sales and Profitability targets are met.
• Assist in ensuring company operational processes are followed and that operational KPIs are met.
• Proactively focus on continual productivity improvements and branch efficiencies.
• Assist in managing branch resources and controllable costs to drive efficiencies, improve return on investment and increase utilisation of assets.
• Assist in ensuring that Key Holder duties are discharged sufficiently.
• Help to manage cash/card transactions.
• Oversee all stock takes ensuring they are managed in accordance with procedures.
• Ensure all elements of the customer charter are being adhered to at branch level.
• Develop, manage and maintain strong branch relationships with customers, ensuring their needs are met and exceeded.
• Handle customer enquiries and complaints promptly and professionally.
• Assist BM in building a framework for active and continuous communication to build trust, strengthen relationships and encourage collaboration.
• Actively manage the performance of your team using annual appraisals, monthly 1-1s and performance reviews/improvements plans.
• Meet appraisal targets to support the delivery and achievement of overall business objectives.
• Meet all company Employee Relation responsibilities.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Ensure all company training is completed.
• Ensure your team is engaged by providing clear direction and focusing on personal development.
• Assist in ensuring your site and operating procedures are safe for all and that you operate in line with company policy and with section 7 of the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
• Make the safety and wellbeing of your team, your customers and site visitors a priority above everything else.
• Assist in ensuring that the controls and management processes pertaining to Health and Safety compliance are carried out to the required standard as outlined by senior management.
• Assist in ensuring your business premises and fixed assets are operating in accordance with relevant legislation.
• Encourage your team to access the company’s wellbeing initiatives and assistance programmes.

To be successful in an Assistant Branch Manager role, the skills you will need:

• Experience of managing and leading the operational success of a builders merchant depot, including facilitating a high-standard customer delivery service, providing a top-class customer order collection service, motivating and driving efficiencies of a team of colleagues, ensuring the warehouse/yard is always a safe and upkept environment, use and knowledge of dedicated ERP systems used for all branch transactions.
• Excellent oral and written communication skills along with being comfortable in the use of all Microsoft office programs.
• Knowledge of Health and Safety legislation, regulations, policies and procedures relevant to branch tasks.
• Ability to prioritise and manage workload to meet strict deadlines.
• Experience in stock management of a branch including managing stock levels and integrity, ensuring supply chain performance is monitored and acted upon accordingly.
• Excellent builders merchant product knowledge with the ability to fully meet and exceed customer needs and requirements with the ability to assist and guide staff with this knowledge.
• Ability to self-motivate with enthusiasm, commitment and drive and ability to work under pressure and still produce a high standard of work personally and ensuring the branch team follow the same ethic.
• Mentor and interpersonal coaching skills, assisting with the goal of maximising staff output and personal employee growth of all staff at the branch.
• Ability to ensure set operational processes are always implemented and followed by all staff.
• Ability to performance manage staff when required ensuring the branch always remains efficiently operational.
• Ability to engage with other departments of Sovini Trade Supplies to ensure the operational success of the whole business.
• Ability to deal directly with customers and suppliers to build relationships and when applicable, ensuring all customer complaints or issues are dealt with swiftly and efficiently.
• Attendance and providing input into Sovini Trade Supplies management meetings, supplying branch updates and providing expertise on business decisions.
• A thorough understanding and strong commitment to Equal Opportunities Policy issues, demonstrating a commitment to working effectively with an Equal Opportunities Framework.
• Experience of meeting and exceeding set customer sales and branch operational targets alongside KPIs set by the management team.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.

To demonstrate The Sovini Group's values in your day-to-day job role: Success, Passion, Authenticity, Courage, Enterprise.

If you are looking for an Assistant Branch Manager role with:

• Competitive salary - £32,780.85pa
• 40 Hours per week (Monday-Friday).
• 22 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and feel-good programme.

Apply online via our website today! Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted. Closing date Tuesday 8th July 2025. Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.