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- Tasks: Lead daily operations and manage a small team to enhance client experience.
- Company: Boutique wealth management firm focused on high net worth clients.
- Benefits: Competitive salary, performance bonuses, flexible hours, and generous holiday allowance.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Join a growing firm and make a real impact on client service standards.
- Qualifications: Experience in financial services and proven team leadership skills.
The predicted salary is between 45000 - 50000 £ per year.
Sovereign Wealth Midlands is a private client wealth management practice working with high net worth founders, entrepreneurs and senior executives across the UK and internationally. We are small by design, selective about who we work with, and uncompromising on standards.
We are looking for an experienced Operations Manager to run the day-to-day operation and be the operational anchor the business needs. This is not a traditional office manager role. You will own the machine that delivers our client experience — the team, the workflow, the standards, and the service quality that underpins everything we do. You will have the autonomy to lead and the authority to hold people to what is expected. For the right person this is a genuine opportunity to help build a boutique firm from the inside.
What you will own:
- Managing a small in-office team day to day — setting clear expectations, owning the weekly operating rhythm, and being the person the team comes to first, not the MD.
- Keeping the live client pipeline moving, spotting stalled cases and driving action before they become a problem.
- Owning the MD's diary and weekly schedule so he walks into every week fully prepared.
- Holding white glove service standards across every client touchpoint — turnaround times, communication quality, proactive follow up.
- Being the escalation point for anything that needs judgement before it reaches the advisers.
- Pulling together the weekly business scorecard and providing clear visibility to leadership.
- Building, documenting and maintaining the SOPs and processes that underpin a scaling boutique practice.
Who you are:
- Experience in financial services, mortgages, legal or a similar professional services environment.
- Proven experience managing or leading a small team — genuinely, not just in title.
- A calm, credible presence who raises standards just by being in the room.
- Highly organised with nothing falling through the gaps on your watch.
- Commercially sharp — you understand operations exist to serve clients, not to create process for its own sake.
- Proactive, you spot problems and act without being asked.
- Genuinely interested in the world of wealth management, founders, and high-end client service.
What we offer:
- Up to £50,000 depending on experience.
- Performance related bonus aligned to firm and personal objectives.
- 22 days holiday plus bank holidays, increasing with service.
- Flexible start and finish times.
- Company pension and on-site parking.
- A senior operational seat in a firm going through a genuine step-change, where your work is visible and directly linked to outcomes.
- Full time. In office. Market Harborough.
Please apply with your CV and a short covering note addressing two questions:
Operations Manager in Market Harborough employer: Sovereign Wealth, Midlands
Contact Detail:
Sovereign Wealth, Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Market Harborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, client base, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams and improved processes in previous roles. This will demonstrate that you can be the operational anchor they need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Operations Manager in Market Harborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Manager role. Highlight your experience in managing teams and your understanding of client service in financial services.
Craft a Compelling Covering Note: In your covering note, directly address the two questions mentioned in the job description. Be concise but make sure to showcase your passion for wealth management and how you can elevate client experiences.
Showcase Your Organisational Skills: Since this role requires a highly organised individual, use your application to demonstrate your organisational prowess. Mention specific examples where you've successfully managed workflows or improved processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Sovereign Wealth, Midlands
✨Know the Company Inside Out
Before your interview, make sure you research Sovereign Wealth Midlands thoroughly. Understand their values, client base, and what sets them apart in wealth management. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Leadership Experience
Since this role requires managing a small team, be ready to share specific examples of how you've successfully led teams in the past. Highlight your approach to setting expectations, maintaining standards, and resolving conflicts. This will showcase your capability to be the operational anchor they need.
✨Showcase Your Problem-Solving Skills
Prepare to discuss situations where you've identified and resolved issues proactively. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will illustrate your ability to keep the client pipeline moving and maintain high service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future goals, the team dynamics, or how they measure success in this role. This shows that you're not just interested in the job, but also in contributing to the firm's growth.