At a Glance
- Tasks: Lead the Operations Support Team and manage scheduling, compliance, and customer appointments.
- Company: Join Sovereign Network Group, dedicated to providing quality affordable homes across London.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Other info: Embrace a culture of inclusion and continuous improvement at SNG.
- Why this job: Make a real impact in a role that promotes safety and compliance in housing.
- Qualifications: Strong communication skills and experience in a fast-paced service environment required.
The predicted salary is between 40000 - 50000 £ per year.
About Sovereign Network Group (SNG): SNG provides over 85,000 homes and invests in communities across London and the South of England - our purpose is to provide quality affordable homes and places that people love for generations.
We have a great opportunity for an Operations Support Team Manager to join our team working from our Hurn Office on a Permanent, full-time basis. Through inspirational and visible leadership, the role will lead the Operational Support Team and have ownership of all aspects of support required for the area of the business including scheduling, administration and compliance coordination. The role is responsible for the coordination of all customer appointments for planned, responsive and compliance through to completion, ensuring regulatory obligations are met and customer experience is optimised. The role will provide direction, leadership and delivery of the Operational Support team, combined with the delivery of both our operational and financial goals.
Responsibilities:
- Lead the Operational Support Team.
- Own scheduling, administration, compliance coordination and customer appointment management.
- Ensure regulatory obligations are met and customer experience is optimised.
- Provide direction, leadership and delivery of operational and financial goals.
- Develop working relationships with stakeholders and observe SNG's policies.
- Ensure compliance processes and procedures are followed accurately.
- Collaborate with senior leaders and their teams.
- Support budget delivery and monitor expenditure and compliance support.
- Manage performance against agreed targets.
- Promote a positive collaborative culture of building safety and compliance.
- Escalate concerns to the Building Safety & Compliance team.
Qualifications:
- Excellent communication and interpersonal skills.
- Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance.
- Stakeholder management skills with demonstrable ability to engage and influence others.
- Ability to inspire, support and develop others to optimise their performance.
- Significant experience of operating within a large fast-paced service environment handling a blended operation of planned, reactive and compliance service demand.
- Knowledge and application of customer management systems.
- Evidence of excellent customer service achievements in a complex delivery environment.
- Know how to create honest communication and inclusive relationships to ensure people are motivated and own and are accountable for their work.
Benefits:
- 25 days holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and life cover at 4x salary.
- Enhanced maternity/paternity/adoption pay.
- Options for private medical insurance, dental insurance, and critical illness cover.
- Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service.
We are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Operations Support Team Manager in Wick employer: Sovereign Network Group
Sovereign Network Group (SNG) is an exceptional employer dedicated to providing quality affordable homes across London and the South of England. With a strong focus on employee wellbeing, SNG offers generous benefits including 25 days of holiday plus bank holidays, additional wellbeing days, and a robust pension scheme, all within a collaborative and inclusive work culture that fosters personal and professional growth. Join us at our Hurn Office to lead a dynamic Operations Support Team and make a meaningful impact in the community while enjoying a supportive environment that values accountability and high performance.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Team Manager in Wick
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We think you need these skills to ace Operations Support Team Manager in Wick
Some tips for your application 🫡
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How to prepare for a job interview at Sovereign Network Group
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