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- Tasks: Provide local IT support and training to colleagues while resolving IT support tickets.
- Company: Join SNG, a dynamic organisation making a difference in communities across London.
- Benefits: Enjoy flexible working, 25 days holiday, and a generous pension scheme.
- Why this job: Make a real impact in a friendly team while developing your IT skills.
- Qualifications: Experience in IT service desk roles and strong customer focus required.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
The predicted salary is between 39000 - 45000 £ per year.
We have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley. This is a full time, fixed term role for 12 months which will be primarily office based. The starting salary is £39,000 - £45,000 depending on experience.
The Role: As an IT Service Local Delivery Analyst you will be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications. You will ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilising service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user computing across all SNG locations, acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams.
What we need from you: As an IT Service Local Delivery Analyst you will need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat, email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage.
- Experience of troubleshooting and demonstrable problem-solving techniques.
- A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment.
- Ability to be office based and travel between SNG sites as needed.
- Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services.
- The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations.
What we can offer you: As a member of the IT Service Team you will be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme
- A range of wellbeing discounts including Gym Memberships
About us: At SNG (Sovereign Network Group) we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
IT Service - Local Delivery Analyst in Wembley employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service - Local Delivery Analyst in Wembley
✨Tip Number 1
Network like a pro! Reach out to current employees at SNG on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Service Local Delivery Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've solved problems or provided excellent support, as these will come in handy during your chat with the hiring team.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from SNG, let them know why you're excited about the opportunity to work as an IT Service Local Delivery Analyst and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SNG team.
We think you need these skills to ace IT Service - Local Delivery Analyst in Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Local Delivery Analyst role. Highlight your relevant experience, especially in IT support and customer service, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we need. Don’t forget to mention any relevant certifications like ITIL!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate their troubleshooting abilities and customer focus.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Tech Inside Out
Make sure you brush up on your hardware knowledge, especially with PCs, printers, and AV equipment. Be ready to discuss troubleshooting techniques and share examples of how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, think of specific instances where you've gone above and beyond for a customer. Highlight your ability to communicate effectively, whether in person or through digital channels.
✨Familiarise Yourself with ITIL Principles
If you have an ITIL certification, be prepared to talk about how you've applied those principles in your previous roles. If not, do some research on ITIL v3 or v4 and be ready to discuss how service level agreements (SLAs) impact your work.
✨Demonstrate Team Spirit and Self-Motivation
This role requires collaboration as well as the ability to work independently. Think of examples that showcase your teamwork skills and your self-motivation, especially in remote settings. Show them you're a great fit for their dynamic environment!
