Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee estate servicing, manage contracts, and ensure customer satisfaction.
- Company: Join SNG, a dynamic partnership providing affordable homes across London.
- Benefits: Enjoy 25 days holiday, flexible working, and a supportive team environment.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Strong organisational skills, excellent communication, and a customer-focused mindset.
- Other info: Opportunity for growth in a collaborative culture with a focus on excellence.
The predicted salary is between 36000 - 60000 £ per year.
We have a great opportunity for an Estates Officer to join our Team at SNG on a Permanent Basis. Based from our office in Wembley, London, you will combine a mix of home and office working to ensure a positive work/life balance.
It is an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
The role will oversee estate servicing and maintenance contracts, ensuring the customers are placed at the heart of our services. Work alongside the Contracts Manager – Estate Services to maintain effective day-to-day contractor management through both direct case work and a data led approach. You will ensure a collaborative culture is followed by the team and manage relationships with both internal and external stakeholders. Measure and monitor customer satisfaction levels.
- Ensure that the estate's common areas are monitored to meet agreed standards.
- Attend regular meetings with contractors, working collaboratively to improve service standards.
- Monitor estate services and grounds maintenance contracts in line with specifications.
- Participate in contractor selection panels and assist in setting contract specifications.
- Responsibility for ensuring health and safety inspections and checks are carried out on estates and in the communal areas, including communal risk assessments and regular reviews.
- Liaise with colleagues on estate service maintenance, ensuring repairs orders are raised, checked, authorised and followed up as required.
- Attend meetings with Resident Association as necessary, identifying ways to improve resident services.
- Act as a single point of contact for residents, providing information and monitoring customer satisfaction.
- Conduct joint estate inspections with the Locality Officers where required, ensuring that actions are implemented and meet the highest standards.
- Support the Contracts Manager - Estate Services with the delivery of designated servicing programmes, ensuring compliance requirements are met by all contractors.
- Ensure that regular Landlord meter readings are taken and recorded.
What we need from you:
- Experience of carrying out administrative tasks.
- Excellent organisational skills and the ability to prioritise your workload.
- Good communications skills with internal and external stakeholders.
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
- Knowledge of using multiple IT systems and a basic knowledge of Excel.
- A full and clean driving license, the role will involve the individual attending SNG sites (for estate inspections etc/emergency visits where required).
Benefits: 25 Days Holiday +
Estates Officer in Wembley employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Officer in Wembley
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working at SNG. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching SNG’s values and recent projects. Show us you’re genuinely interested in our mission to provide affordable homes and improve communities – it’ll make a great impression!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and really keen on joining our team.
We think you need these skills to ace Estates Officer in Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and customer focus, as these are key for the Estates Officer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about providing excellent service in estate management. Share specific examples of how you've improved customer satisfaction in previous roles.
Showcase Your IT Skills: Since the role requires knowledge of multiple IT systems, mention any relevant software or tools you’ve used. If you have experience with Excel, don’t forget to highlight that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so we can start reviewing it right away!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Officer role. Familiarise yourself with the responsibilities mentioned in the job description, such as overseeing estate servicing and maintenance contracts. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be prepared to discuss your communication strategies. Think of examples where you've successfully managed relationships or resolved conflicts. This will highlight your excellent customer focus and ability to work collaboratively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like monitoring customer satisfaction or conducting joint estate inspections. Prepare by thinking through potential scenarios and how you would approach them, showcasing your problem-solving skills and organisational abilities.
✨Demonstrate Your IT Proficiency
As the role requires knowledge of multiple IT systems and Excel, be ready to discuss your experience with these tools. You might even want to mention any relevant projects where you've used technology to improve processes or efficiency, which will show your adaptability and technical skills.
